Customer Experience Representative

1 week ago

Bolton, Canada Titanium Transportation Group Inc. Full time

**About the Role**

The Customer Experience Representative is the point of contact for our valuable clients. Ensuring the customer experience is positive, professional and efficient, these members will be the liaison between the customer and our sales and operations teams. Coordinating the movement of goods effectively, and using their exceptional communication skills to set expectations, resolve issues, answer inquiries and build client relationships. Managing changing needs, being agile, organized and exercising a high degree of organizational skills will be essential to the success of this position.

**Key Accountabilities**:

- Reporting to the Logistics Branch Manager, supporting sales and operations
- Responsible for accepting and verifying tenders, and calculating footage from sales staff, customer contacts, EDI and/or customer portals
- Performing various administrative duties, including but not limited to creating accurate shipments in TMW, maintaining database entries and shared files
- Schedule appointments, confirm hours of operations and connect with driver if needed
- Dispatch to set carriers (dedicated freight)
- Track shipments in bond, request reimbursements as needed and monitor additional costs during transit, to minimize if possible
- Confirm customs broker details, liaison with customer as needed
- Other relevant duties as assigned

**Position Requirements**
- Minimum of 2 years’ work experience in Customer Service required
- Minimum of 1 year transportation/ logistics experience required
- Proficient MS Office Suite experience required
- Dispatch/ Operations experience an asset
- Post secondary education in a related field an asset
- Experience within the transportation/ supply chain industry an asset
- Experience with and with TMW software an asset

**What's In It for You?**
- Competitive salary
- Career growth opportunity within an industry leading logistics company
- Group Benefits offered - health and dental
- Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
- Employee engagement events

**Position Competencies**:

- Detail orientated with exceptional time management skills
- Excellent written and verbal communication skills.
- Exceptional level of organizational skills.
- Strong interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.
- Adept at problem solving and being able to shift priorities as needed to meet operational demands
- Comfort working in a fast-paced environment with time sensitive deliverables

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team and we'll work with you to understand what is needed.
- We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._

HP

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bolton, ON L7E 1G9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Logistics: 1 year (preferred)

Work Location: In person

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