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Junior IT Administrator

2 weeks ago

Toronto, Canada KEB Hana Bank Canada Full time

**Job Title**: Junior IT Administrator

**Department**: Business Operations Department

**Reports To**: IT Manager

**Job **Summary**

The**Junior IT Administrator **is responsible for supporting the IT department for effective Management and Operations

**Responsibilities** **And Duties**
- Provide 1st level Incident / Request management support to IT end-users, with a particular emphasis and focus on first call / level resolution
- Planning and execution of office infrastructure
- Assist with installation, configuration and ongoing usability of system hardware and software
- Maintain all equipment/Software Inventory (Order, install, configure hardware, software, systems, printers, scanners, etc)
- Continuous improvement, automation and innovation in the management and delivery of Service Desk process and operations, inclusive of building and documenting improvements
- Communicate with Parent bank in Korea on an ongoing basis
- Install and configure new PCs and peripheral equipment
- Offer daily operations and systems support for the Bank’s IT and business department
- Troubleshoot hardware and software issues in person, remotely and via phone (Include Work from Home employees)
- Perform monitoring and maintenance of systems.
- Perform data extraction when required, using SQL (Oracle, MySQL)
- Perform other duties as required

**Qualifications And **Skills**
- Bachelor’s Degree in Computer Science or related field
- Knowledge of SQL, scripting, and basic programming
- Basic knowledge of C, Java, HTML, JSP, and Spring
- Willing to learn about the Banking and IT
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Bilingual in English and Korean

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M2N 6K1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Systems & Applications Administrators & Architects: 1 year (preferred)
- system administration: 1 year (preferred)

**Language**:

- Korean (required)