Service Technician e Scooter

4 days ago


Burlington, Canada Smart Wheel Canada Full time

SmartWheel is a prominent player in the electric bike, scooter, and micro-mobility sector. As part of a rapidly expanding industry, we offer exciting career opportunities for those interested in working in a tech-driven environment.

If you’re enthusiastic about technology and eager to learn, we’d be thrilled to welcome you to our team

**Position Summary: Repair Technician**

SmartWheel Canada is seeking a skilled and detail-oriented Repair Technician. In this role, you’ll be responsible for troubleshooting and fixing various electric mobility devices, helping us maintain high service standards for our customers.

**Key Responsibilities**:

- Perform Pre-Delivery Inspections (PDIs) to ensure products are in excellent working order before delivery
- Respond to customer inquiries in a clear, courteous, and professional manner
- Diagnose technical issues using knowledge of error codes and product-related apps/software
- Demonstrate product features and provide basic user training to customers
- Build in-depth knowledge of our products and specifications to support repairs and warranty claims
- Assist with daily store operations as required
- Track and manage repair-related parts and inventory accurately
- Identify and replace faulty components (training will be provided)
- Replace tires and inner tubes on various electric scooter models
- Keep the work area clean, organized, and safe

**Qualifications**:

- Strong technical aptitude and problem-solving skills
- Educational background in electronics, electrical, or mechanical fields, or a minimum of 3 years of relevant repair experience
- Excellent communication and customer service abilities
- Able to manage multiple tasks and service responsibilities efficiently
- WHMIS or similar safety certification required
- Physically able to lift and move equipment weighing 50 lbs or more
- Previous experience with electric scooters, e-bikes, or similar products is a plus

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

Work Location: In person

Expected start date: 2025-07-21



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