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Franchise Operations Manager

2 weeks ago

Vancouver, Canada Fresh & Healthy Brands Full time

**The Franchise Operations Manager (FOM) must have a minimum of two years franchise/restaurant general management experience.** The FOM is the primary liaison between assigned franchised restaurant locations and corporate office. They provide leadership and assistance to assigned franchisees in order to achieve the highest level of sales and service. Utilizing their restaurant operations and business experience, the expertise of other functional departments as well as industry specific insights they provide counsel, coaching, assistance and advice to franchise owners/operators to positively impact and improve sales, profits, and ensure compliance to the operating systems and standards. The FOM leads restaurant openings and plays a major role in restaurant set-up as well as franchisee and restaurant team training. They share responsibility in protecting the brand experience and reputation. FOM responsibilities (but not limited to) Monitor restaurant operations to ensure consistent achievement and execution of Food Safety, Quality, Service, and Cleanliness Utilize agreed upon processes. Protect brand equity and value by ensuring consistent franchise execution and delivery of approved products, procedural compliance, menu compliance, trademark protection and standards. Plan and conduct working store visits with each franchisee to ensure the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Monitor and ensure total store "Service Excellence" including guest courtesy standards are met; implement corrective action and follow up as required. Determine financial status of each franchise operation; monitor for progress. Provide advice and counsel using approved systems and tools for the betterment of the financial health of the franchise operation. Establish sales and operating budget for assigned areas. Optimize sales goals versus budget and prior year, including the monitoring/execution of National, Cooperative and local marketing programs. Responsible for working with the Marketing Team and Director of Operations on the development of local store marketing Manage assigned store requirements for new product rollouts/procedures. Establish and effectively manage business partner relationships with/between restaurant franchisees, corporate staff, and vendors. Provide leadership in developing and managing business and marketing objectives through effective partnerships with appropriate departments, vendors, and franchisees. Assist franchisees in executing Training plans and programs as required in order that all restaurants stay current in their execution of the programs. Conduct franchisee and restaurant employee training on an as needed basis for restaurant openings and area related training initiatives. Effectively and successfully manage restaurant openings. Perform other job-related duties as may be assigned or required. The FOM is a key executive position in growing the brand with room for advancement, high income potential, competitive salary and bonus structure. Work Experience; **Must have Restaurant or Multi Unit Franchise General Manager or multi-unit role in a quick service franchise restaurant environment or other related experience.** Previous experience including P&L accountability and restaurant management. Previous experience with marketing initiatives, particularly in local store marketing. Ability to develop and maintain effective relationships with franchisees and internal partners. Strong analytical skills along with the ability to manage priorities and multiple projects in a fast paced, dynamic environment. Strong trouble shooter with the ability to see implications and provide creative solutions and recommendations. Honesty, integrity and an ability to maintain a high degree of confidentiality. Strong written and verbal communication skills. Proficient in MS OfficeStrong organizational and time management skills using Outlook, or other scheduling programs. May work remotely and travel is required. Room for advancement with fast growing company. Must be willing to work at all stations with the franchisees. **Fresh & Healthy Brands provided the following inclusive hiring information**: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. **Salary**: $60,000.00-$80,000.00 per year Additional pay: - Bonus pay Schedule: - 8 hour shift **Experience**: - Restaurant Manager, General or Franchise Management: 2 years (required) **Language**: - English (required) Willingness to travel: - 25% (required)