Outside Client Services Representative

2 weeks ago

Winnipeg, Canada WDDC - Western Drug Distribution Center Full time

**The Company**:

- Advise veterinary practices about services and benefits of being a member of Western Drug Distribution Center.
- Develop new and maintain existing relationships with veterinary hospitals located across Manitoba and into regions of Northern Ontario.
- Plan efficient territory on-site visits for over 160 active veterinary practices within the territory. This position will include highway travel and some overnight stays.
- Educate veterinary hospital staff on efficient and effective ways to manage their inventory, client education and order fulfillment practices.
- Create strategies for clinics to promote their practices and gain advantages from our complementary tools and programs.
- Prepare presentations to promote our services and programs including electronic ordering, ecommerce tools and website training.
- Participate in veterinary and RVT conferences, or in house training within the province of Manitoba.
- Have a solid understanding of Veterinary clinic practice management systems such as Cornerstone, Avimark, Impromed, Evet, NEO and EzyVet.
- Be proficient in using virtual meeting platforms to conduct educational sessions within the territory.
- Work closely with internal departments within WDDC head office as well as with the other external Client Services representatives.
- Review sales reports and act on business opportunities where required.

**Qualifications**:

- Previous experience in the veterinary industry with knowledge about the inner workings of a veterinary practice. Preferably experience with making personal visits to veterinary clinics.
- Related College Diploma or technical institute designation within the industry, is a definite asset
- Strong organizational skills, detail oriented with the ability to multi-task.
- Excellent communication skills (both oral and written) being especially competent in detailing out the clinic visits for management review.
- Outstanding customer service skills with the ability to identify and prioritize the most critical requests.
- Valid driver’s license and reliable transportation.

**Job Type**:
Full-time salary position

**Benefits**:

- Extended health care
- Life insurance
- Health spending
- RRSP matching
- Gas Card
- Car allowance
- Internet and phone expensed

**Schedule**:
Typically, Monday to Friday. Applicant should be prepared to experience extended days with travel, some overnight stays and attendance to conferences that could fall on an evening or weekend.

**Experience**:
Outside sales experience: 3 -4 years (preferred)
Salary based on experience and industry knowledge (to be discussed)

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$75,000.00 per year

**Benefits**:

- Company car
- Company events
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Overtime

COVID-19 considerations:
COVID-19 considerations:
Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Client Services Occupations: 1 year (preferred)

Work Location: On the road

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