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Customer Service Representative

3 weeks ago

Vancouver, Canada Allredi Full time

The Customer Service Representative**is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

**Responsibilities**
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned