General Manager

The Wexford, in Tsawwassen, is part of the Bria Communities family, a private, locally-owned group of retirement living residences in Langley and Tsawwassen. We offer two supportive options where seniors enjoy lives enriched with purpose, friendship and happiness—independent living and long-term BriaCare Centres. Our mission is to work together to create safe and vibrant communities where choices are valued and seniors live active and purposeful lives.
Role Summary
Reporting to the Director, Bria Communities, the General Manager is responsible for managing and leading the day-to-day operations of independent living in alignment with organizational, financial, operational and legislative standards and business plan goals while fostering communication, engagement and Bria Values.
Key Responsibilities
- Ensures daily operations are aligned to the property and community goals, Bria Values and standards and resident focused culture.
- Ensures the resident's journey is well managed including leasing, sales and marketing, maintaining a database of contacts and conducting tours with prospective residents as needed and supporting the community relations/ leasing/transition team to ensure maximum occupancy.
- Provides input into the Bria and site specific strategic plans; sets and monitors site specific team goals and objectives ensuring project and individual outcomes are met and promotes the efficient operation of the property.
- Monitors and manages day-to-day operational departments and monitors key performance indicators such as labour and food costs, administrative expenses, building expenses, occupancy and resident related metrics.
- Captures maximum revenue for the business using revenue and expense management skills and sales tactics.
- Provides ongoing direction, coaching, mentoring, feedback and evaluation to the leadership team.
- Communicates fiscal changes and solutions as necessary; ensures the leadership team understands and supports policies and procedures that contribute to business excellence, this includes compliance with corporate services policies, processes and standards including payroll preparation.
- Conducts community outreach, promotions, public relations while managing resident family and employee engagement. Active participation in community and industry events.
- Ensures ongoing compliance with the BCSLA Seal of Approval and Bria Brands Standards; performs regular audits.
- Maintains knowledge of relevant Acts such as the Community Care and Assisted Living Act, the Adult Care Regulation, and, in collaboration with the DOC, ensures compliance with Provincial requirements and Fraser Health Guidelines for Licensed Care resulting in successfully maintaining a low hazard rating.
- Provides input to the Director, Facilities Management in maintaining and monitoring the established preventative maintenance program.
- Oversees the Joint Occupational Health and Safety committee, related health and safety programs, and prevention of lost time accidents; ensures emergency preparedness plans are in place, current and employees are trained.
- In collaboration with corporate Human Resources, ensures recruitment, orientation, scheduling, training and performance management policies, practices and standards are in place, known and adhered to. Attends Labour/Management meetings as necessary. Ensures employees are engaged and participate in corporate and established programs.

Education & Experience
Minimum of 5-7 years of senior leadership experience, preferably in a related field. Experience managing in complex and changing environments and sound knowledge of property management and gerontology. Graduate of a recognized post-secondary program in a hospitality or related business program. Gerontology education and experience is an asset.
Required Knowledge, Skills & Abilities
- Proven ability to lead, motivate and support all levels of staff, resulting in a highly engaged team who will create an exceptional home for our residents
- Ability to inspire trust and respect with residents, families and staff
- Adaptable to the changing needs of the residents and the business environment
- Strong written and verbal communication skills, including the ability to resolve conflicts
- Solid understanding of budgeting and financial stewardship
- Demonstrated strong analytical thinking and decision making, with the capacity to think and act from a strategic perspective
- Must have knowledge of continuous quality improvement processes and an awareness of applicable legislation
- Strong understanding of the Community Care and Assisted Living Act; Workers Compensation Act and Regulation and other relevant provincial acts and regulations
- Ability to handle competing priorities and manage time effectively
- Working knowledge of information technology systems across the business (Yardi; Dayforce; Google Workspace).

Perks
Competitive Extended Medical & Dental Benefits
Flex Days
Volunteer Days
Team Building Events througho