Customer Service Agent

6 days ago

Calgary, Canada Southland Transportation Full time

**Customer Service Agent - Banff, AB**

SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between June - October 13, 2025. Shifts fall Friday, Saturday, Sunday and statutory holidays between 3:00 pm and 8:30 pm.

**This position is based in Banff with transportation provided from pick-up spots in Calgary (downtown, Shawnessey and Crowfoot Station). Travel time to Banff and return will be paid.**

**Knowledge and Skills Required**
- Good communicator - fluency in reading, writing and speaking English
- Ability to speak a second language preferred
- Confident, pleasant and welcoming disposition
- Previous experience in a customer facing / customer service position
- Computer literate and experienced with Microsoft Office
- Good problem solving skills
- Ability to work on own initiative

**Principal Duties and Responsibilities**
- Answer customer’s questions about schedules, routes and timings
- Deal with public, customer and staff inquiries in a professional manner and find diplomatic solutions to address concerns
- Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation
- Monitor Betterez App to ensure functionality and performance
- Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
- Compile data on passenger numbers for each trip
- Manage and log lost property items
- Ensure operating procedures are adhered to

**Education and Experience**
- High School Diploma or General Equivalency Diploma (GED)
- Experienced working in a customer service environment
- Excellent communication, organization and problem solving skills

**Job Types**: Part-time, Seasonal
Contract length: 4 months

Pay: $18.00 per hour

Schedule:

- Holidays
- Weekends only

Work Location: In person

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