Loan Servicing Specialist

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you

goeasy Ltd., headquartered in Mississauga, Ontario, is a publicly traded company on the TSX. goeasy provides non-prime leasing and lending services through its easyhome, easyfinancial and LendCare brands. Supported by more than 2,200 employees, the Company offers a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured instalment loans. Throughout the Company’s history, it has acquired and organically served over 1 million Canadians and originated over $7.2 billion in loans, with one in three easyfinancial customers graduating to prime credit and 60% increasing their credit score within 12 months of borrowing.

Accredited by the Better Business Bureau, goeasy is proud of the culture it has built over its 30-year history that celebrates success, encourages innovation and is committed to helping our customers graduate to prime credit. In recent years, we have been the proud recipient of several awards in recognition of its exceptional culture and continued business growth including Waterstone Canada’s Most Admired Corporate Cultures, Glassdoor Top CEO Award, Achievers Top 50 Most Engaged Workplaces in North America, the Digital Finance Institute’s Canada’s Top 50 FinTech Companies, ranking on the TSX30, placing on the Report on Business ranking of Canada’s Top Growing Companies, being included on the 2020 Greater Toronto Area (GTA) Top Employer list, and certified as a Great Place to Work®.

**About the Opportunity**:
This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada.

**Responsibilities**:

- Manage Salesforce tickets, collections support and other various duties as required
- Handle ticket escalations during operating hours (weekdays and weekends)
- Liaise with the Retail Network to identify potential opportunities for training and process improvement
- Providing customer service, coaching and support to the retail network
- Processing adjustments to customer’s loan accounts as required - frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
- Providing back up coverage to other peers within the Central Operations Department
- Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
- Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
- Any administrative and customer service support as required for the Indirect Channel

**Key result areas**:

- Meet and or exceed SLA's as defined
- Ensuring all processes/and or tasks are fully documented and/or maintained
- Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization

Qualifications:

- 1 - 3 years’ experience within the Financial Services Industry in a related role
- Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
- Analytical and problem-solving skills
- Ability to think outside the box
- Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
- Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
- Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
- Able to work under pressure and meet tight deadlines
- Ability to make decisions independently
- Capable of managing multiple tasks at once and prioritizing work
- Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

**Working conditions**:

- 12:30PM to 9:00PM shift - Monday to Friday
- Fast-paced, multiple priority environment
- Considerable computer and telephone usage

**Inclusion and Equal Opportunity Employment**

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**Additional Information**:
We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

**Why should you work for goeasy?**

To learn more about our great company please click the links below: