Loan Servicing Specialist

6 days ago

Mississauga, Canada goeasy Full time

This is a challenging role that requires accuracy while maintaining SLA targets in a fast-paced environment. Rotational support is required as we cover all hours across Canada.

**Responsibilities**:

- Manage Salesforce tickets, collections support and other various duties as required
- Handle ticket escalations during operating hours (weekdays and weekends)
- Liaise with the Retail Network to identify potential opportunities for training and process improvement
- Providing customer service, coaching and support to the retail network
- Processing adjustments to customer’s loan accounts as required - frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
- Providing back up coverage to other peers within the Central Operations Department
- Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
- Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
- Any administrative and customer service support as required for the Indirect Channel

**Key result areas**:

- Meet and or exceed SLA's as defined
- Ensuring all processes/and or tasks are fully documented and/or maintained
- Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization

**Qualifications**:

- 1 - 3 years’ experience within the Financial Services Industry in a related role
- Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
- Analytical and problem-solving skills
- Ability to think outside the box
- Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
- Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
- Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
- Able to work under pressure and meet tight deadlines
- Ability to make decisions independently
- Capable of managing multiple tasks at once and prioritizing work
- Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

**Working conditions**:

- Fast-paced, multiple priority environment
- Considerable computer and telephone usage

  • Loan Document Specialist

    7 days ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of **Canada’s Most Admired Corporate Cultures**, one of **Canada’s Top 50 Fintech’s** and one of **North America’s Most Engaged Workplaces,** we want the best and brightest to join our team. We are a publicly traded company on...

  • Bilingual Loan Processor Specialist

    3 days ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of **Canada’s Most Admired Corporate Cultures**, one of **Canada’s Top 50 Fintech’s** and one of **North America’s Most Engaged Workplaces,** we want the best and brightest to join our team. We are a publicly traded company on...

  • Loan Servicing Specialist

    2 weeks ago

    Mississauga, Canada goeasy Full time

    Our state-of-the-art contact center is the heartbeat of **goeasy** — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to **goeasy**! At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be...

  • Loan Servicing Specialist

    4 days ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! goeasy Ltd., headquartered in Mississauga, Ontario, is a publicly traded company on the TSX. goeasy provides non-prime leasing and lending services through its easyhome, easyfinancial and LendCare brands. Supported by more than 2,200 employees, the...

  • Customer Service, Loan

    2 days ago

    Mississauga, Canada Fairstone Full time

    Are you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible lending solutions to underserved Canadians. We are recruiting the best talents to join our diverse team in our Mississauga - Matheson, ON branch. About the Role As a Lending Specialist, you will report to the Branch Manager and...

  • Bilingual Secured Loan Processor Specialist

    7 days ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of **Canada’s Most Admired Corporate Cultures**, one of **Canada’s Top 50 Fintech’s** and one of **North America’s Most Engaged Workplaces,** we want the best and brightest to join our team. We are a publicly traded company on...

  • Loan Processing Specialist

    4 days ago

    Mississauga, Canada goeasy Full time

    **Loan Processing Specialist** Our state-of-the-art contact center supports our easyfinancial and easyhome brands across Canada! Join one of Canada’s fastest-growing companies and be part of something extraordinary - welcome to **goeasy**! At **goeasy**, our people and culture are at the heart of everything we do, and we’re proud to be recognized for...

  • Loan Administrator

    2 weeks ago

    Mississauga, Canada SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Loan Consultant

    4 weeks ago

    Mississauga, Canada Fairstone Financial Inc. Full time

    Loan Consultant page is loaded## Loan Consultantlocations: LOC304/_Mississauga-Clarksontime type: Full timeposted on: Posted Todayjob requisition id: R23531**WHO WE ARE**Fairstone Financial is a leading Canadian provider of responsible lending solutions. We offer personal loans and retail financing at the point of sale, helping individuals and...

  • Loan Processing Specialist

    1 week ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of** **North America’s Most Engaged Workplaces, we want the best to join our team. - No experience, but looking for a career opportunity?_ We offer full comprehensive training programs to equip you with the tools needed for...