Floor Manager

4 days ago

Richmond, Canada AllSaints Full time

**Floor Manager - Vancouver Outlet**:
**Richmond, British Columbia, Canada**:
**THE ALLSAINTS TEAM**

Here at AllSaints we are proud to be a customer centric global team. Our vision is to make the coolest clothes to evoke emotion for our customers, worldwide.

Everything about our style and creativity is curated in-house, from store design and construction to our brand image, digital presence and clothing design. We are truly an agile business: we work at pace and take responsibility for making a difference.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

**THE ROLE**

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store service.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

**WHAT WILL I BE DOING?**
- The majority of your day will be spent on our busy shop floor trading with our Stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
- You’ll be an expert ambassador for our product, with the knowledge to inspire both our customers and your team
- Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store
- You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need
- Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
- Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews
- Create and implement floor plans and rotas independently, setting the store up for success for the day

**WHAT SKILLS DO I NEED?**
- You love fashion We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit (or three)
- Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
- You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to

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