Front Desk Receptionist

5 days ago

Oshawa, Canada Bond Health & Wellness Oshawa Full time

**About us**

At Bond Health & Wellness, we are committed to guiding our clients through their recovery journey with compassion and professionalism. We offer a range of services including Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy. We are looking for a dynamic and personable individual to join our team as a Front Desk Receptionist.

**General Purpose of Position**:
**Key Responsibilities**:

- Greet and welcome patients to the clinic in a professional and friendly manner
- Manage all incoming calls related to patient appointments for Naturopathic, Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy
- Schedule patient appointments using scheduling systems like Jane
- Prepare and ensure all new patient packages are ready daily and include all necessary forms
- Scan and upload completed patient packages and respective forms
- Perform financial transactions, including debit, credit card, and cash handling
- Charge appointments and submit claims to extended health care providers
- Maintain cleanliness of the reception area and waiting room
- Track metrics and clients’ Plans of Care
- Liaise compassionately with clients and their families
- Communicate professionally with all the providers and clinic staff
- Process payments, and handle faxing, scanning, and filing of documents
- Perform any additional administrative tasks as directed by the manager, in accordance with clinic policies & procedures

**Essential Requirements and Skills**:

- College or university degree is preferred
- Excellent interpersonal skills, including compassion and courtesy
- Exceptional English communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Proficiency in Windows and Microsoft Office programs
- Understanding of medical terminology is preferred
- Able to handle confidential information with discretion
- Previous experience as a Receptionist or in a similar administrative role is preferred
- Previous experience in using Jane software for scheduling patients

**What We Offer**:

- Competitive hourly compensation
- A supportive and welcoming team atmosphere
- Mentorship and team support to help you meet your personal and professional goals

**Hours**:
This role is available as a full-time or part-time position (15-30 hours per week).

**How to Apply**:
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.

**Job Types**: Full-time, Part-time

Pay: From $17.20 per hour

Expected hours: 8 - 20 per week

Additional pay:

- Overtime pay

**Benefits**:

- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

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