Front Desk Receptionist
2 days ago
** Please answer Pre-Screening questions to be considered for the position**
**About us**
At Bond Health & Wellness, we are committed to guiding our clients through their recovery journey with compassion and professionalism. We offer a range of services including Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy. We are looking for a dynamic and personable individual to join our team as a Front Desk Receptionist.
**General Purpose of Position**:
**Key Responsibilities**:
- Greet and welcome patients to the clinic in a professional and friendly manner
- Manage all incoming calls related to patient appointments for Naturopathic, Chiropractic, Physiotherapy, Acupuncture, and Registered Massage Therapy
- Schedule patient appointments using scheduling systems like Jane
- Prepare and ensure all new patient packages are ready daily and include all necessary forms
- Scan and upload completed patient packages and respective forms
- Perform financial transactions, including debit, credit card, and cash handling
- Charge appointments and submit claims to extended health care providers
- Maintain cleanliness of the reception area and waiting room
- Track metrics and clients’ Plans of Care
- Liaise compassionately with clients and their families
- Communicate professionally with all the providers and clinic staff
- Process payments, and handle faxing, scanning, and filing of documents
- Perform any additional administrative tasks as directed by the manager, in accordance with clinic policies & procedures
**Essential Requirements and Skills**:
- College or university degree is preferred
- Experience using Jane app software to book appointments
- Minimum 6 months experience working as Front desk Receptionist
- Excellent interpersonal skills, including compassion and courtesy
- Exceptional English communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Proficiency in Windows and Microsoft Office programs
- Understanding of medical terminology is preferred
- Able to handle confidential information with discretion
**What We Offer**:
- Competitive hourly compensation
- A supportive and welcoming team atmosphere
- Mentorship and team support to help you meet your personal and professional goals
**Hours**:
We are currently looking for someone who is available to work on Mondays 9am - 7 pm, Wednesday 9am - 7pm, Fridays 9 am
- 5 pm and who could start as early as this week.
**How to Apply**:
Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.
**Job Type**: Part-time
Pay: From $17.20 per hour
Expected hours: 20 - 28 per week
Additional pay:
- Overtime pay
**Benefits**:
- Flexible schedule
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Application question(s):
- This position currently offers a pay rate of $17.20. Are you comfortable with that?
- Are you available to start training as early as Jan 20?
- Are you available to work Monday 9 am - 7 pm
Wednesday 9am - 7 pm
Friday 9am - 3pm
Weekends as needed
**Education**:
- Secondary School (preferred)
Work Location: In person
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