Quality Assurance Manager

Company Description

At the core of Technicolor Games’ success are talented, passionate gamers. We pride ourselves on creating a collaborative, empowered, and creative environment. Whether it’s helping clients in the early stages of game design or creating award-winning campaigns, we’re always here to help. Our global teams are constantly iterating, solving problems, and working together to connect in meaningful ways with our clients and their players.

Creatively and technologically speaking, no one beats Technicolor Games when it comes to delivering high-end content and immersive experiences together with video gaming marketing leaders such as Activision, EA, Gameloft, and Ubisoft.

Job Description

We are now looking to hire a **Quality Assurance (QA) Manager** based out of Montreal, to join Technicolor Games on a hybrid model (office & WHF), who will drive test development, estimation, planning for project start, supporting the project Manager as required while testing is live.

In this role, you will be responsible for both internal and external facing responsibilities which includes communication with clients and internal stakeholders, managing change and continuous improvements within the engagement, ensuring alignment of processes to client driven objectives. You will support the FQA department with improved processes, workflow management to ensure optimal and efficient testing.
- *All applicants should be available full-time to work from home and in-office according to project demands, and already live in the Montreal area to be eligible.*_

**Responsibilities**:
**Client relationship management**
- Support Sales team with initial engagements for new clients;calls, scoping, proposal,etc..
- Act as the primary QA point of contact for larger client engagements, as primary escalation point for smaller engagements.
- Develop a clear vision of the client’s objectives and ensure the team manages their expectations.
- Set up dashboards to track important KPIs or SLAs and work to ensure adherence to targets.
- Own communications such as weekly calls, for larger engagements.
- Host quarterly business reviews and project retrospectives.

**Project management**
- Ensures project set up meets specifications.
- Receives regular status reporting and capacity plan updates.
- Major Contributor to the ongoing effort to refine processes, policies and procedures.
- Create, monitor, and control metrics impacting product and team quality.
- May be required to lead projects on occasion.

**People management**
- Ensure the mobilization of your team by regularly assessing morale, finding the causes of problems and implementing appropriate solutions, etc.
- Coach team members in their work to promote their development in their position or career.
- Conduct and/or validate performance evaluations and set team objectives.
- Work with HR to identify and manage non-performance and/or interpersonal conflicts.
- Manage absences and vacations of project management.

**Company processes**
- Work with the HR, IT, and Scheduling teams to improve internal departmental processes.
- Take ownership, manage progress, and be held accountable for internal initiatives as assigned.

Qualifications
**Client relationship management**
- 8+ years of experience in the video games industry
- 2+ years of experience as a project manager in the video games industry
- Thorough understanding of Games QA processes.
- Excellent written and spoken English
- Excellent communication and interpersonal skills.
- Strong commitment to quality and eye for detail.
- Ability to drive change and innovation.
- Ability to manage, coach, develop and motivate people.
- Ability to work with a wide range of individuals (nationalities, cultures, experience, skills).
- Ability to get to expected outcomes despite ambiguities and uncertainties.
- Excellent data analysis, slide deck creation and presentation skills.

Additional Information
- This role is an on-call contract with full-time availability requirements from Monday - Friday with expectations to work in Studio

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**COVID-19**

Given the current COVID-19 situation, rigorous security measures of cleaning and social distancing are in place to ensure the safety of everyone in our studios for the duration of the crisis.

**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, st