Valet Team Lead

We are currently seeking a **Valet Team Lead **for our Toronto Pearson Airport location. The Team Lead will ensure a smooth-running operation and customer satisfaction by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our clients. Team Leads will act as the ambassador for the company as well as for the Pearson Airport.

**What you will be doing**:

- Coordinate the service experience for valet clientele while working alongside the valet attendants to ensure our service level standards are met or exceeded
- Assist wit all customer inquiries and needs, adhering to company policies and procedures
- Train new employees on valet department processes and procedures
- Oversees the productivity, breaks, and daily scheduling of all team members.
- Maintain organization throughout the operation by delegating and managing responsibilities amongst the team and ensure their completion in timely manner.
- Ensure to keep the flow of cars consistent and organized
- Coordinate the transition of duties at end of shift with incoming Team Lead
- Responsible for providing direction, staff training, mentoring and staff management
- Continuously always keep safety of self and others in mind
- Park and retrieve vehicles carefully, efficiently, and in a timely manner
- Always operate vehicles in a safe manner within the posted speed limit to minimize potential for accidents and/or damage
- Support in creating a positive environment for customers and employees to enjoy
- Promote the importance of exceptional customer relations
- Ensures workspace is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
- Other duties as assigned

**What Are the Working Conditions?**
- Operation runs 7 days a week, 24 hours a day
- Must be able to stand for long periods of time

**What you bring to table**:

- Excellent customer service and problem-solving skills with 2 years experience
- Previous Team Lead or similar experience is considered an asset
- Strong communication and interpersonal skills, both written and verbal
- Cautious and courteous driver, with a valid G license and a clean driving record
- Ability to drive manual transmission is required
- Ability to successfully manage and train employees
- Exceptional multi-tasking, prioritization, and strong organizational skills
- Intermediate knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.) and another computer knowledge
- Strong leadership skills are key in this role to achieve maximum productivity
- Ability to work efficiently under pressure in a fast-paced environment
- A strong team player who can work independently with mínimal supervision
- Detail oriented

**What will set you apart**:

- Bilingualism (English and French) is a strong asset
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes._
- Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID-19. Therefore, we have transitioned to prioritizing virtual interviews._
- We will continue to take every necessary precaution to ensure the well-being of everyone during our recruitment process._

**Benefits**:

- Dental care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person