Service Appointment Coordinator

7 days ago

Edmonton, Canada Southgate Audi Full time

Joh Duties:

- Handle inbound and outbound phone calls with customers to schedule service appointments.
- Act as the first point of contact for customers in need of service appointments.
- Determine and document customer needs/understand their reason for calling.
- Schedule service appointments by Service Advisor using CDK scheduling system.
- Place reminder calls to customers regarding pending scheduled service appointments.
- Place follow-up calls to customers regarding recent service visit experience.
- Build strong relationships with customers and dealership employees.
- Maintain a high and consistent level of premium-brand, customer service, and WOW customers

Education and Experience:

- High School Diploma or Equivalent.
- Valid Driver's License and clean driving record required.
- Knowledge of vehicle mechanical operations.
- One year of experience preferred.

**Salary**: $17.00-$20.00 per hour

Schedule:

- 8 hour shift

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