Dealer Relations Associate

**About the Role**:
**Grade Level (for internal use)**: 09
Part of automotiveMastermind’s success is attributed to our unique culture and “One Team ” philosophy. The Dealer Relations Associate (DRA) will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in an array of administrative and dealer partner outreach functions. The Dealer Relations Associate will be assigned to support one or more Director[s] of Dealer Relations along with their team of Dealer Relations Managers, usually made up of 7 to 10 people. Each Director[s] maintains a book of business of 100+ accounts (dealerships) and the Dealer Relations Managers are responsible for servicing these stores in a variety of ways.
Dealer Relations Associate’s Responsibilities Include (But Not Limited To):
Collaborate with your assigned Region[s] to ensure alignment on customer’s needs - both internal & external.
Deliver 3 - 4 virtual user training sessions to our dealer partners each week via Zoom to multiple participants at a time, sharing best practices and efficiencies of our technology.
Stay current on new features and accelerate product adoption by working closely within your respective region[s], as needed.
Monitor, coordinate & manage dealer support tickets for DRMs, as needed, and follow up to ensure timely completion and resolution of original ticket.
Prepare and build out monthly and quarterly business presentations extracting data and insights from internal metrics and data, namely automotiveMastermind’s Performance Insights Dashboard, in order to highlight utilization, possible attribution concerns and areas of opportunity for dealerships in your market.
Execute daily administrative support, carrying out assignments that include but are not limited to: Discounts, MSRP adjustments, Custom Model-Mapping, Adding/Removing new users, Trade Book Adjustments, PS lines, Pre-Owned APRs, Trim Confirmations.
Establish a close professional relationship with dealer partners in your market that will foster continued support and reduce the sole reliance on a Dealer Relations Manager
Provide additional support on other assignments based on the organization’s needs, including but not limited to additional reporting, virtual user training, custom reports, work on special campaigns and other impromptu requests.
**Minimum Requirements**:
Two years professional experience - administrative sales, marketing, or customer service preferred.
Prior Automotive, SaaS or Automotive SaaS is a plus.
Experience in a high-volume, fast-paced, client-facing and/or technology-driven environment is a plus
Proficient in Microsoft Suite products, Excel, Word, OneNote, and PowerPoint.
Experience working with CRM tools, Salesforce and are at ease with technology.
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
Strong ability to establish rapport and develop meaningful relationships with your clients.
Highly curious, eager to learn and adaptable to new challenges.
Strong aptitude for problem solving, including research and cross departmental collaboration.
Proactively solicit feedback, ask clarifying questions and resolve issues in a non‐confrontational way.
Team player with the ability to collaborate on customer accounts, new features and internal processes
Think quickly on your feet and handle ambiguity.
Strong attention to detail.
Ability to concurrently work on multiple projects as part of a team or independently, while managing competing deadlines.
Regularly assess your own performance and adapt your work to achieve better results
Continually look to improve your professional career, as well as strive for personal growth.
College degree preferred.
Commutable to our London, Ontario office.
**About automotiveMastermind**:
**Who we are**:
At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
**What we do**:
Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can