Dealer Relations Manager

Job Description

You will be working on a hybrid predefined hours schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Dealer Relations Manager

Business Overview:
The Dealer Relations department was created to strengthen our relationships and service with senior leaders of our mutual fund dealer channels. The Dealer Relations department provides each mutual fund distributor with a dedicated contact at Fidelity for administrative and operational issues that affect our business partnership.

How you will make an impact:
Position overview

The Dealer Relations Manager is accountable for establishing, building and maintaining strong relationships with senior leaders of Operations, Product and Compliance at the Dealer’s Head Office. They are also responsible for understanding how Dealer’s operational environments work and where limitations are that may impact successful implementation of Fidelity program launches. The Dealer Relations Manager is also responsible for helping drive automation and paper reduction between Fidelity, the Dealers and Fundserv. The Dealer Relations Manager must have a deep knowledge of Fundserv and is well adverse in any industry related initiatives.

Key accountabilities / Responsibilities

1. Relationship Management with Dealer Head Offices
- Establish, build and maintain relationships with “key” senior contacts (Manager, Director and VP Level) within Operations, Compliance and Product and act as a conduit between Operations, Compliance, Product and Dealer Head Offices.
- The DRM acts as a point of escalation for issues and is responsible for communicating important business information to various internal stakeholders including Operations, Product and Legal/Compliance/Risk Management.
- Establish, build and maintain relationships with internal departments to regularly review policies and procedures to ensure they are in line with Fundserv & industry standards, regulatory practices and dealer operations.
- Ability to deliver presentations in dealer meetings, industry committees or conferences.
- Increase the Dealer’s knowledge of Fidelity’s product available through face-to-face meetings and presentations. This includes meeting face to face with the senior contact at least once a year to ensure Fidelity is supportive of dealer timelines and expectations for product approval.

2. Host DR Events & Attend Industry and Internal Working Groups
- Act as the industry leader in the execution of Dealer Relations events for the dealers (onsite and offsite).
- Provide dealers with the opportunity to interact in both an informal and formal setting.
- Interact with external vendors in the development stage and gather relevant information critical to Fidelity’s operations.
- Ensure events are well attended by senior dealer Contacts and are purposeful in supporting a positive client experience and future and ongoing positive business interactions.
- Event Management includes: Fidelity Dealer Forum, Fidelity Golf Tournaments, BC and Montreal events and Dealer ‘walk-thru’, On-site visits, Dealer Client Appreciation Events
- Attend and participate on internal/external working groups (e.g. Fundserv, IFIC, Product Development).
- Enhance industry knowledge and gain new contacts across different organizations and/or within the FIC organization

3. Confidently Lead Discussions and Provide Solutions to Business Problems
- Act as the expert on Operational policies and procedures within FIC and the industry on how to process business.
- Lead business discussion with Dealers by creating and presenting valuable metrics reporting through face to face meetings with senior contacts.
- Act as an industry leader by providing “value add” dealer reporting to maximize the relationship and promote the FIC brand.
- Identify key opportunities with dealers to promote Digitalization to reduce paper
- Work with dealers as a conduit to FIC to provide solutions to business problems including Fundserv trading, Fidelity back-office processes and other industry/regulatory issues.
- Act as the expert on how each dealer runs their operations.
- Liaison with various internal divisions to prov