Administrative / Customer Service Assistant

**Administrative / Customer Service Assistant**

**ABOUT YOU**:
This role provides a broad variety of administrative assistance and customer service support to the Jostens Montreal team. Duties are broad and varied and in some cases may be of a complex or confidential nature.

**YOU HAVE**:

- **Passion.** Resourcefulness and ability to identify opportunities for efficiency.
- **Technical skills.** Working level proficiency with MS Office Suite (Outlook, Word, Excel, Access, PowerPoint) is required.
- **Attention to detail. **Strong project management skills and ability to work with multiple priorities and deliver results in a timely fashion.
- **Great communication skills.** Demonstrated focus and passion for delivering great customer experiences.
- **Outstanding team player mentality.** Ability to maintain professional presence and attitude, and display flexibility and enthusiasm, contributing where needed to help ensure team and department objectives are met.
- **Organizational skills. **Demonstrated ability to learn quickly and multi-task.
- **Experience.** 3+ years’ experience as an administrative assistant or similar. Customer Service experience.
- **Education.** High school diploma or equivalent is required
- **Preferred.** Relevant post-secondary education (e.g. AA or BA/BS in Business, or related field) in progress or completed. Working level proficiency with MS Project.

**YOU WILL**:

- **Monitor **incoming calls, messages and mail, handling responses as independently as possible with a high degree of discretion.
- **Organize**, prioritize and summarize data, materials and information. Prepare reports for review.
- **Create**, maintain update and reconcile spreadsheets and various reports to support the location
- **Work **individually and as part of a team to carry out assignments and direction.
- **Prepare **various documents and presentations.
- **Manage **routine processes and correspondence, reports and research as needed.
- **Order **and maintain office supplies, forms and business cards for the department. Order catering for meetings as needed
- **Assist** with budget preparation and monitoring
- **Perform **various customer service duties, such as order entry, tracking and follow-up, assembling and shipping orders
- **Prepare **orders for shipping and arrange shipment.
- **Conduct **or support special projects as directed

**LOVE WHERE YOU WORK**:

- **We care about your health. **We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- **We invest in your future. **We offer a 401K match vested immediately.
- **We believe in flexibility. **We provide hybrid work options.
- **We want you to unplug when needed. **We believe in taking your time off without guilt, including company paid holidays.
- **We care about your development. **We support tuition reimbursement after 6 months of service.

**ABOUT US**:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

**AMERICANS WITH DISABILITIES ACT (ADA)**:
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.