Appointment Coordinator

4 days ago

Brampton, Canada Colony Ford Lincoln Full time

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further_

Colony Ford Lincoln is looking for an **Appointment Coordinator** to join their team in Brampton.

The **Appointment Coordinator** works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The **Appointment Coordinators** help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Colony Ford Lincoln business. Our** Appointment Coordinators** are a valuable asset to our dealership

Colony Ford Lincoln is a proud member of _The Humberview Group_ - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: _Serving you better, each and everyday._

**Compensation**: Annual Salary of $35k - $40k (Depending on experience)

**Why Join HG**:

- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- RRSP Match & an Employee Assistance Program.
- Health and dental insurance plus a health care spending account.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work

**Job Duties**:

- Handling incoming calls.
- Make 80-100 outbound calls each day.
- Following up on customer inquiries for the Service department.
- Following up with past customers in the database.

**What We Look For**:

- **Experience in an appointment coordinator/BDC role would be preferred.**:

- **Experience in a dealership service department would be preferred.**:

- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Pleasant and engaging phone manner.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

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