Technical Service Call Centre Analyst
4 days ago
**_Athabasca University's Cloud Business Office is recruiting for a Technical Service Call Centre Analyst._**
**_ This is a full-time temporary position ending October 14, 2026_**.
- First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02_
**The Position**
The Technical Service Call Centre Analyst is responsible for resolving IT problems and requests from the AU user community, and for escalating as required to the appropriate IT resource.
The incumbent must have an in-depth broad range of knowledge of AU departments, policies, and procedures, as well as technical and analytical skills. The Technical Service Call Centre Analyst works with other teams to ensure that all technical aspects of the network and the online learning environment are operating effectively.
**Qualifications**
- 3 years experience participating in Technical Call Centers or other types of Call Centre and servicing a diverse, remote-based workforce
- AWS Academy Cloud Foundation course completion preferred
- ServiceNow CS IT Service Management Certification preferred
- ITIL 4 Certification preferred
- Degree or diploma in business, communication, project management, information technology. In lieu of a degree or diploma, additional experience over and above the minimum requirement may be considered
- Excellent written and oral communication skills
- Enthusiastic team member and participant in team issues management
- Knowledge of AWS Connect Call Centre operations and best practices preferred
A detailed job description can be viewed at: Technical Service Call Centre
**Contact Information
-
Information Centre Attendant
6 hours ago
Athabasca, Canada Athabasca University Full time**_Athabasca University's VP University Relations is currently recruiting for the position ofInformation Centre Attendant (part-time)._** As part of Athabasca University's workspace optimization, this role has been assessed to be virtual.This role and all related functions can be performed in a virtual environment, as long as this virtual environment meets...
-
Profit Centre Manager
1 week ago
Athabasca, Canada EMCO Corporation Full timeJob DescriptionAs the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. You will be accountable for growing the business while sustaining consistent profitability.Additional duties will include:Achieve sales, gross profit- and profit-sharing goals through the recruitment, development, training, coaching,...
-
Petroleum Service and Car Wash Technician
2 days ago
Athabasca, Canada Edmonton Pump Service Full time**Edmonton Pump Service**, a Petro Service Limited company, is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, **Petroservice** evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers...
-
Educator
7 days ago
Athabasca, Canada Dragonfly Counselling & Support Centre Full timeDragonfly Counselling & Support Centre is hiring a casual Educator to join their Education & Community Outreach Team. All work at the Dragonfly Counselling & Support Centre (DCSC) will reflect the Mission Statement and philosophical beliefs of the organization. DCSC is a not-for-profit, charitable organization that supports children, adolescents, and adults...
-
Profit Centre Manager
1 week ago
Athabasca, Canada Midfield Valve & Supply Full timeJob DescriptionAs the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. You will be accountable for growing the business while sustaining consistent profitability.Additional duties will include:Achieve sales, gross profit- and profit-sharing goals through the recruitment, development, training, coaching,...
-
Information Security Research Analyst
2 weeks ago
Athabasca County, Canada S&P Global Full timeS&P Global Market Intelligence 451 Research - MUST SUBMIT WRITING SAMPLES WITH APPLICATION OR YOU WILL NOT BE CONSIDERED **The Role**: Information Security Research Analyst, Global. This role will support the 451 Research Information Security industry analyst team in covering technologies and services in the Information Security / Cybersecurity...
-
Field Service Technician
4 days ago
Athabasca, Canada RGO Office Products Full time**ABOUT RGO** Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more. RGO is a privately held business in Calgary, Canmore, and Edmonton. We were founded in 1966 in Calgary with roots selling typewriters! Now, RGO is proud to be 5 decades strong and growing. We have since grown to be the largest dealership in...
-
Manager, Environment
2 days ago
Athabasca, Canada Alberta-Pacific Forest Industries Inc. Full time**POSTING DATE**: February 11, 2025 **JOB NUMBER**: 2025-13 **HYBRID WORK**:Non-Eligible **POSITION TYPE**:Permanent **LOCATION**: Athabasca Area, Alberta **Who Are We?** Al-Pac is the largest single-line kraft pulp producer in North America. Our mill is located near the communities of Athabasca, Boyle & Lac La Biche. We are leaders in our industry, from...
-
User Support Technician
7 hours ago
Athabasca, Canada Concrete Genius Full timeEducation: - Expérience: - **Education**: - College/CEGEP - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...
-
Field Service Technician
6 days ago
Athabasca, Canada PCM Artificial Lift Solutions Full timePCM Europump offers a full range of hydraulic and electric surface equipment, PCP’s and mechanical & repair services for the Oil & Gas Industry. PCM Artificial Lift Solutions is seeking a **Field Service Technician **for the Athabasca area. Will consider employee, or independent contractor for position. The responsibilities of the Field Service...