Technical Service Representative

2 days ago

Acheson, Canada All-Fab Building Components Full time

All-Fab Building Components (Edmonton) is looking to grow our TSR team

**The Company**:
All-Fab Building Components (Edmonton) is a division of the All-Fab Group of Companies. All-Fab is known for its professional team and attention to service; delivering building solutions that enable our customers to _Build with Confidence. _Our All-Fab locations are in Winnipeg, Brandon, and Edmonton. Affiliate locations are Nu-Fab Building Products in Regina and Saskatoon, Saskatchewan; Pacific Truss in Cobble Hill and Truline Truss in Creston, British Columbia. Most recently All-Fab added affiliate Littfin Truss with locations in Howard Lake and Winsted, Minnesota. We are a progressive employer, a supportive and dynamic team, and offer: an excellent work environment, competitive compensation, and a comprehensive benefits package.

**Position Overview**:
The Technical Service Representative acts as liaison between external clients and the company sales, design, production, and shipping teams. In addition to engaging in sales activities, they are required to provide information, service, and coordination support with internal departments. The Technical Service Representative should have a strong understanding of the products and services we offer and the ability to explain use cases, install methods and best practices. As a team, we strive to help drive sales to meet or exceed company goals and budgets by serving customers in a professional manner.

**Duties & Responsibilities**:
Ø Develop and maintain rapport with existing and prospective customers.

Ø Consult with external customers to establish their needs and determine appropriate building solutions

Ø Provide product knowledge to customers and ensure a positive customer service experience.

Ø Provide quotes and process sales ensuring all processes and deadlines are met.

Ø Respond to designer and production queries.

Ø Ability to break down technical terminology to non-technical clients

Ø Provide service for the sales counter and walk-in customers.

Ø Order intake and data entry

**Skills & Abilities**:
Ø High level attention to detail

Ø Strong critical thinking ability

Ø Professionalism and problem-solving approach in all situations

Ø Professional personal appearance and presentation

Ø Strong mathematical skills with a high degree of accuracy.

**Education & Experience**

Ø Diploma or certificate from a technical college or design school (Asset)

Ø Experience in engineered wood product sales for both roof and floor systems (Asset)

Ø On site construction experience (Asset)

Ø Experience with MiTek design software (Asset)

Ø Experience with Microsoft 365 software (Asset)

**Customers**:
Ø Residential and Commercial Contractors

Ø Lumberyards

Ø Business and Homeowners

Ø Outside Designers, Engineers and Architects

Ø Internal customers (sales, design, production, shipping, accounting)

**Degrees/Certificates and licenses**:
Ø Valid class 5 driver’s license

**Safety**:
Ø Understand and follow company Health and Safety Policies and procedures

Ø Wear PPE as appropriate while in office, shop, yard or at jobsites

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- AutoCAD: 1 year (preferred)
- Architectural/Structural Technologists: 1 year (preferred)

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