Customer Service Representative
2 days ago
**Job description**
We are seeking a Customer Service Representative working out of our Surrey, BC branch.
Happy customers means we have provided excellent customer service and it’s something we strive for at Latoplast Ltd. As a valued member of our customer service team, you will deliver this type of excellent service and provide solutions to our customers.
**Things you are good at**:
- Answer in-bound calls from customers in a professional, clear and courteous manner.
- Ensure customer requests are handled to completion in a timely fashion
- Manage the day-to-day relationships of customers
- Respond to customer product inquiries
- Contribute to a positive working environment
- Liaise between customers, sales representatives and management
- Data entry of orders into order system and ensure orders are shipped on time
- Be knowledgeable of company products and policies and procedures
**Requirements**:
- Excellent English communication skills is a necessity
- 1 year or more customer service experience
- Preferred post-secondary education
- Computer literacy
- Excellent problem solving abilities and detail oriented
- Ability to work well under pressure
- Comfortable and proficient with basic math skills
- Able to learn quickly and maintain a high-level of product knowledge
- Able to work cooperatively in a team environment
- Takes initiative - acts and preemptively solves problems
- Flexibility - adapts to different challenges and enjoys multi-tasking
Pay: $55,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Work Location: In person
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