Automotive Service Advisor

2 weeks ago


Dartmouth, Canada BENCH AUTOMOTIVE Full time

**Job Summary**

**Responsibilities**
- Greet customers promptly and professionally upon arrival, establishing a welcoming environment.
- Listen carefully to customer concerns and accurately document vehicle issues for technicians.
- Explain recommended repairs and maintenance services clearly, ensuring customer understanding.
- Prepare work orders, estimate costs, and communicate timelines effectively.
- Upsell additional services or products that meet customer needs while maintaining integrity.
- Coordinate with technicians to prioritize repairs and ensure timely completion of work.
- Handle cash transactions accurately and process payments efficiently.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain detailed records of service history and customer interactions in the shop management system.

**Skills**
- Proven service advisor experience or automotive repair knowledge is highly desirable.
- Strong mechanical understanding to explain technical issues clearly to customers.
- Excellent customer service skills with the ability to build rapport and trust.
- Sales aptitude with experience in upselling services or products ethically.
- Effective communication skills to convey technical information simply and professionally.
- Cash handling experience ensuring accuracy in transactions.
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
- Professional appearance and demeanor, representing the shop positively at all times. This position offers an engaging opportunity for individuals passionate about automotive industry service excellence.

Expected hours: 42.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Work Location: In person



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