Customer Service Agent

2 days ago

Lloydminster, Canada Pacific Coastal Airlines Full time

**Join our team** **Customer Service Agent Profile** Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. Pacific Coastal Customer Service Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of _"People Friendly, People First"._The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers. **Responsibilities**: - Check-in passengers, issue boarding passes, verify immigration documents - Check baggage and collect excess baggage/overweight charges - Answer calls, book, change and cancel flight reservations - Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options - Execute deplaning and boarding processes, ensuring a safe, on-time departure - Process cargo shipments - Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times - Commitment to providing a safe, stress-free and friendly passenger experience - Deliver service standards in accordance with **Pacific Coastal Airlines** and **WestJet **philosophy - Other duties as assigned **Qualifications and Competencies**: - Experience in customer-facing role - Ability to work under pressure with mínimal supervision - Clear and effective communication skills with demonstrated ability to have difficult conversations - Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes - Comfortable using computers, credit and debit machines - Able to work outdoors during inclement weather conditions - Flexible to work weekends, evenings, holidays and/or irregular shifts - Must represent **Pacific Coastal Airlines** and **WestJet** in a professional manner to our partners, vendors, and customers - Must be able to obtain and maintain designated security clearance - Capable of lifting up to 70 pounds **_ Why Pacific Coastal Airlines?_** Company Culture: We honour our company motto of _People Friendly, People First_ for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

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