Administrative Assistant, Serviceq

**Title**:Administrative Assistant, Service (Warranty)

**Location**: 3203 93rd Street NW, Edmonton

At serviceQ, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

**Job Overview**

Reporting to the Office Manager, as the **Administrative Assistant, Service (Warranty)** you will support the warranty team and handle a variety of administrative and clerical tasks.

Your day-to-day responsibilities will include:

- Reviewing customer warranty service requests and liaising to ensure creation of clear and concise service work orders.
- Updating and preparing reports for Warranty Service items, including expenditures and back-charges.
- Compiling and maintaining lists of tools and supplies, ensuring proper records of internal rental, sign-outs and returns.
- Assisting in the development and improvement of warranty services processes to enhance efficiency while minimizing costs.
- Updating final warranty inspection deficiencies in system and creating service work orders prior to warranty services close-out.
- Maintaining documentation and online portal to ensure updated warranty guidelines, policies and procedures are accessible to homeowners.
- Working safely and adhering to Qualico’s Safety Program and relevant safety regulations.
- Providing support to other project duties as assigned.
- Organized; you effectively manage your time while balancing multiple priorities.
- A strong communicator; you clearly express your thoughts in conversation and in written communication.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

**Essential Requirements**
- High School Diploma, or equivalent.
- Certificate in Administration or technical diploma in Building Development or Architectural Technologies or equivalent experience.
- 2 years of administrative and/or customer service experience in construction, warranty or the restoration services industry.
- Satisfactory verification of criminal record check.
- Proficient in using office equipment, Microsoft Office programs (Outlook, Teams, SharePoint, Word, Excel) and construction management software (NewStar, On-Location Warranty, SiteDocs, or similar).

**What We Value**
- Creating trusting and successful working relationships.
- Setting clear, measurable and achievable goals.
- Cooperating with team members in an open, positive and respectful manner.
- Taking responsibility for the outcomes of decisions and actions.
- Staying current with technical job skills.

**Work Conditions**

You primarily work in an office setting during regular business hours. Overtime may be required on an infrequent basis.

**About Us**

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. To learn more, click here.

serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

**Closing date**:December 20, 2024