Front Desk Receptionist

Rockwood Oral surgery is looking for a **Front Desk Receptionist** to join our expanding team on **a Full-time basis**

Our Practice is located at 101-623 Upper James Street, Hamilton ON, L9C 2Y9. Please refer to our website for more information on our full scope Oral Surgery practice:
**What We Offer**
- Permanent full-time employment
- Health and dental benefits
- Monday to Friday (no evenings or weekends)
- State of the art equipment
- Free parking on site
- Competitive compensation
- Frequent fun staff outings
- Convenient location, walking distance from shopping centers, restaurants and public transit.
- Training and mentorship from highly trained dental professionals

**Position Overview**:
**Responsibilities**:
1. Greet and welcome patients in a warm and friendly manner, ensuring a positive first impression of the practice.

2. Schedule and confirm patient appointments, ensuring efficient use of dental providers' time and minimizing patient wait times.

3. Answer phone calls, respond to inquiries, and provide accurate information to patients regarding dental services and appointment availability.

4. Collect and update patient information, including personal details, medical history, and insurance information, ensuring accuracy and confidentiality.

5 Manage patient records, including filing, organizing, and maintaining electronic and paper files.

6. Coordinate with dental providers and dental assistants to ensure smooth patient flow and efficient use of resources.

7. Assist with billing and financial transactions, including collecting payments, processing insurance claims when required, and maintaining accurate financial records.

8 Maintain cleanliness and organization of the reception area, ensuring a professional and welcoming environment for patients.

9. Collaborate with the dental team to address patient concerns, resolve issues, and ensure patient satisfaction.

10. Stay updated on dental procedures, insurance policies, and industry regulations to provide accurate information to patients and colleagues.

11. Assist with other administrative tasks, such as ordering office supplies, managing inventory, and coordinating with vendors.

**Qualifications**:
1. High school diploma or equivalent; additional education or certification in office administration is a plus.

2. Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.

3. Excellent communication skills, both verbal and written, with the ability to effectively interact with patients, colleagues, and referring dentists.

4. Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.

5. Proficient computer skills, including experience with OMS Vision is preferred.

6. Knowledge of dental terminology, procedures, and insurance billing processes is preferred.

7. Ability to maintain confidentiality and handle sensitive patient information with professionalism and discretion.

8. Friendly and professional demeanor, with a passion for providing exceptional customer service.

9. Ability to work well in a team environment, collaborating with dental providers, assistants, and other staff members.

**Job Types**: Full-time, Permanent

Pay: $21.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person