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Client Services
2 weeks ago
**Who We Are**
For over three decades, **Prompton Real Estate Services** has set the standard for Real Estate and Property Management in Greater Vancouver. We believe the only way to do great work is to love what you do. Beyond our extensive industry experience, our Brokerage’s success comes from our handpicked team of diverse, passionate individuals who share the same values of **progression, humility, trust, and challenging the status quo.**
Our foundation is built on creating long-lasting relationships—within our team, in the community, and with our clients.
**About the Role**
This position will report directly to the **Director of Property Management** while working closely with the **Property Management team.**
We are seeking a **multi-talented, client-facing, tech-savvy individual** with excellent communication skills, a strong work ethic, and the ability to balance both independent and team-based responsibilities.
This role is based in our new **Surrey office,** which will soon become a fully operational brokerage office open to the public. This is a unique opportunity to be part of building something from the ground up, while benefiting from the stability and culture of an organization with 30+ years of success.
**Key Responsibilities**
**Client Services & Reception**
- Be the face of Prompton by providing a warm, professional, and well-informed customer experience to all walk-in traffic.
- Greet, welcome, and direct visitors, ensuring the office is always presentable.
- Respond to general inquiries and liaise with Property Managers to provide property-specific information.
- Build strong relationships with clients, contractors, and community stakeholders.
- Monitor and respond to online channels (website chat, social media, Google reviews, etc.) to maintain a positive online presence.
**Property Management & Leasing Support**
- Support Property Managers with the launch of a new residential tower, including assisting with leasing activities and prospective tenant inquiries.
- Prepare feature sheets and marketing materials provided by the marketing team for prospective tenants.
- Review and assign tasks within **Buildium** (Property Management Software).
- Track and report warranty items to condo developers.
- Ensure vendor accounts are up to date and contractors have current insurance before being dispatched.
- Manage office keys, including coding and secure storage.
**Administrative Support**
- Perform general administrative duties including filing, managing spreadsheets, answering calls, and relaying messages.
- Assist with community events and corporate social responsibility initiatives.
**Qualifications**
- ** Tech-savvy** with advanced proficiency in **Microsoft Office** (Excel, Word, Outlook) and the ability to learn new software quickly.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients, tenants, and team members.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- Proactive, self-motivated, and committed to delivering outstanding customer service.
- Familiarity with **Buildium** or other property management software (or willingness to learn).
- Previous experience in **administration, IT support, systems administration, or property management** is an asset.
- Previous experience in **Marketing, PR, or Communications** is an asset.
**Growth Opportunities**
At Prompton, we believe in developing our own talent. If you are interested in pursuing a **Rental Property Management license,** this will be well supported by our team and leadership.
