Client Service Representative

2 weeks ago

Surrey, Canada ICBA Benefit Services Ltd. Full time

**Opportunity**

Helping businesses keep a promise to their employees is a great feeling, and that is what we deliver everyday. We are one of the pre-eminent construction industry associations in Canada, and one of the largest and fastest growing providers of group health benefits in Western Canada. We are looking for great team members who want to feel fantastic about the benefit plan services they provide and the opportunity to help people every day.

For over 45 years, the Independent Contractors and Businesses Association (ICBA) has been the voice of B.C.’s construction industry. Today, ICBA represents more than 4,000 members and clients, and is one of the leading third-party providers of group health and retirement benefits in B.C. with more than 150,000 people are protected on an employee group benefit plan administered by ICBA Benefits.

**Summary**

As a Client Service Representative for ICBA Benefit Services Ltd., you are responsible for delivering exceptional service to our clients and agents. You will be responding to inquiries about benefit coverage (what’s covered on the plan, who is eligible for coverage, etc.), explaining payments for Health and Dental claims, providing instructions to clients about how to administer their plan and submit claims, and resolving customer problems. You will also coordinate long term disability claim submissions, and process enrolments.

**Responsibilities**
- Troubleshoot customer issues
- Proactively contact clients to check in with them, and to explain new features and processes
- Establish and maintain relationships with customers, agents and insurance company representatives
- Submit and follow up on disability claims
- Coordinate mailouts to clients and their employees
- Process enrolment adds, changes, and terminations.
- Maintain online files of documents and correspondence

**Requirements**:

- Previous group benefits administration or payroll experience an asset
- Strong communication skills (verbal and written), and ability to multi-task - aptitude with numbers
- Ability to effectively present information and respond to questions from clients, covered members, agents and insurance company representatives
- Ability to access information as needed to respond to inquiries using available resources such as SharePoint and proprietary software systems, strong data entry skills
- Highly professional and organized with the ability to manage / follow up on outstanding tasks
- Proficient with MS Office, including Word, Excel and Outlook.
- Ability to master new software quickly
- Friendly, professional and polite with experience in customer service.
- Interpersonal skills: team player, tactful, sensitive, flexible, works well with others

**Rewards**

We offer:

- A competitive base salary
- Team Bonus structure
- Full benefits package
- Matching RRSP contributions
- Vacation and Flex-time
- Parking/Transportation allowance
- We encourage professional development and designations, as well as pursuing learning & development opportunities as part of a growing organization
- We thank all applicants for their interest; however, only those considered for an interview will be contacted._

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Schedule:

- Monday to Friday

Work Location: One location

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