Customer Success Representative

6 days ago

Quebec City, Canada Passport Health Full time

**Job Summary**:
The CSR is responsible for providing exceptional customer service to clients by responding to service inquiries and conducting soft sales on services offered through Passport Health.

**Responsibilities**:

- Respond to client inquiries via multiple communication channels
- Build sustainable relationships of trust through open and interactive communication
- Schedule travel and booster appointments
- Promote expansion of products and services offered by Passport Health
- Provide accurate, valid and timely information using the right tools/resources
- Handle complex processes and multi-task in a fast-paced environment
- Registration of data in the Quebec vaccination registry
- Communicate effectively with internal departments/co-workers to maximize client experience
- Perform any reasonable work requested that falls within the qualifications but not specifically described as determined by the call center leadership team.

**Minimum Requirements**:

- Attendance is a fundamental factor with a call center environment. Attendance, punctuality, and reliability is a requirement.
- High school diploma/GED
- Prior customer service/sales experience (call center experience preferred)
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers / co-workers at all times
- Experience working in fast-paced, goal oriented and team based environment
- Excellent track record of attendance and adherence to schedule
- **_ Bilingual - must be fluent in both French and English, Spanish is a PLUS_**:

- **_ Ability to evolve in an autonomous environment._**

**Advantages**:

- Hybrid work environment opportunities
- Values work/life balance and family
- Business Casual dress code when in office
- Schedule flexibility

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