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Customer Service Representative
3 weeks ago
**Employer**: iA Financial Group
- **Office**: 1080, Grande Allee West
- **Location**: Québec, Quebec
- **Other Possible Location(s)**: Montreal, Quebec
- **Job category**: Customer Service and Administrative Support
- **Job ID**: JR10024592
- **Job type**: Permanent Job
**Description**:
**Customer Service Representative**
**Permanent Full-Time Position - Québec or Montréal**:
**Build the future with us**
Are you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and brokers—without any sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.
**What you will accomplish with us**
In a contact center environment, you will be responsible for:
- Conducting follow-ups through outbound calls (10%)
- Explaining, informing, and documenting cases based on the nature of interactions
- Updating personal information and documenting new claim requests
- Handling complex or special cases and ensuring timely follow-up
- Contributing to service objectives based on established indicators and protocols
- Actively participating in daily meetings and proposing improvement ideas
**What could accelerate your success in this role**
We are looking for someone who:
- Has a minimum of 2 years of experience in a call center or customer service
- Demonstrates an advanced level of French proficiency, as the role involves daily communication with French-speaking clients and partners to provide product information, follow up on requests, and process transactions
- Shows strong team spirit and a positive attitude
- Possesses excellent interpersonal skills and stress management abilities
- Is comfortable with various computer tools and software
**Why you’ll love working with us**
- A minimum hourly wage of **25.60 CAD**, adjusted based on your experience
- No sales or solicitation
- A caring and dynamic team
- A 35-hour work week, Monday to Friday, between 8 a.m. and 5 p.m.
- A healthy, safe, fair, and inclusive work environment
- Competitive benefits: flexible group insurance, retirement plan, stock purchase plan, wellness days, telemedicine, employee and family assistance program, ergonomic furniture, performance bonus, discounts on iA products, and more
**Get ahead**and **
**Still hesitating to apply?**
At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply—your place might be with us, and we want to get to know you
**Get ahead of your career, where your talent belongs**:
See why so many people choose iA
**Company Overview**:
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
**Permanent Full-Time Position - Québec or Montréal**:
**Build the future with us**
Are you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and brokers—without any sales or solicitation involved. This position allows you to showcase your interpersonal skills in a caring, collaborative, and innovative environment.
**What you will accomplish with us**
In a contact center environment, you will be responsible for:
- Conducting follow-ups through outbound calls (10%)
- Explaining, informing, and documenting cases based on the nature of interactions
- Updating personal information and documenting new claim requests
- Handling complex or special cases and ensuring timely follow-up
- Contributing to service objectives based on established indicators and protocols
- Actively participating in daily meetings and proposing improvement ideas
**What could accelerate yo
