Current jobs related to Customer Success Representative - Vancouver - Pocketed
-
Customer Success Representative
2 weeks ago
Vancouver, Canada Global Relay Full timeWho we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information...
-
Customer Success Representative
7 days ago
Vancouver, British Columbia, Canada Global Relay Full timeWho we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information...
-
Customer Success Representative
1 day ago
Vancouver, British Columbia, Canada Global Relay Full timeWho we are:For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and...
-
Customer Success Representative
6 days ago
Vancouver, Canada Global Relay Full timeWho we are For over 20 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information...
-
Customer Success Representative
4 weeks ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative (Bilingual - Spanish) **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local...
-
Customer Success Representative
2 weeks ago
Vancouver, Canada Faxsipit Full time**About Us** FaxSIPit is a leading fax service solutions company, delivering secure and innovative cloud fax technology that bridges traditional faxing with today’s technology and digital communications. For over two decades, we’ve specialized in helping organizations send, receive, and manage fax communications with confidence and compliance. Our...
-
Customer Success Representative
7 days ago
Vancouver, Canada Specialty Program Group Canada Full time_Location: _In-Office; Vancouver, Langley, Salmon Arm - Required to be working from branch office (non-remote)_ **INTRODUCTION** Specialty Program Group Canada (SPGC), doing business under the trade names Cansure, Beacon, and i3 Underwriting, is a leading supplier of property and casualty insurance to commercial and personal exposures across Canada. We are...
-
Customer Success Representative
4 weeks ago
North Vancouver, Canada Intranet Connections Full timeAs an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity! It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be...
-
Customer Success Representative
2 weeks ago
Vancouver, Canada AllValue Full timeCompany Overview AllValue is a globally recognized commerce SaaS solution built by Youzan. We help Chinese entrepreneurs launch and grow branded online businesses with **storefront and operations tools**, **marketing solutions**, and **AI-powered features** designed around Chinese consumer behavior—enabling merchants to build highly customized online...
-
Customer Success Manager
1 day ago
Vancouver, British Columbia, Canada veritree Full timeveritree and Job Overviewveritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground-up; thereby elevating the credibility of those global restoration projects and unlocking investment in nature. We're on our way to embedding nature into...
Customer Success Representative
2 weeks ago
Salary: $50,000 to $65,000
Pocketed is hiring a Customer Success Representative to join our team
Pocketed is a rapidly growing software startup that helps businesses across North America access billions of dollars in ‘free money' through grants, tax credits, and incentives. We're a female-founded, female-led company with a bold vision: to give entrepreneurs the power to create and build businesses without financial barriers. Today, more than 10,000 businesses use Pocketed to access grant funding and tax credits to extend their runway and grow their business.
As a Customer Success Representative, you will play a vital role in helping our customers achieve their goals. You will be responsible for building and maintaining relationships with our customers, ensuring they have a positive experience with Pocketed.
**Key Responsibilities**:
- Serve as the primary point of contact for our customers, providing exceptional support and assistance
- Understand our customers' business needs and goals, and work with them to identify relevant non-dilutive funding programs
- Work closely with our internal teams to ensure our customers' needs are being met
- Proactively identify upsell and cross-sell opportunities
- Monitor customer feedback and proactively identify areas for improvement
- Manage customer accounts, ensuring they are up to date and accurate
**Your Qualifications**:
- Strong communication skills, with the ability to build rapport and relationships with customers
- Experience in customer service or customer success is preferred
- Excellent problem-solving skills, with the ability to think creatively and proactively
- Ability to work independently and manage your time effectively
- Strong attention to detail and organizational skills
- Passion for helping entrepreneurs and small businesses succeed
- Familiarity with grant funding and tax credits is a plus
**Your Benefits**:
In this role you will work closely with a tight-knit founding team to rapidly design and build new generation solutions to real-world problems. As part of our growth team, you will have the full support of our CEO, Head of Growth, growth team, and our entire technical team.
More specifically, your benefits will include:
- Competitive compensation
- Extended health & dental benefits
- Flexible work hours & schedule
- Remote work arrangement _(our team is distributed across Canada)_
- Peer support _(you're joining a strong marketing & growth team)_
- Team meetings
- One-on-one meetings with our Head of Growth
**About Pocketed: Help businesses across Canada grow & thrive**
A lack of financial resources is one of the primary reasons businesses fail. With billions of dollars in ‘free money' (grants & tax credits) available every year to small businesses and start-ups, how is this still possible? The system is broken - and that's why we built Pocketed. **Pocketed helps companies get the capital they need to grow with our intelligent matching platform and funding solutions. Learn more at hellopocketed.io.**
We are a female-founded, female-led company with a strong team. Together, we're relentlessly in pursuit of a powerful purpose: eliminating financial barriers for businesses. We're looking for impact-focused people to build with us.
remote work
