Customer Success Representative

6 days ago

Vancouver, Canada Specialty Program Group Canada Full time

_Location: _In-Office; Vancouver, Langley, Salmon Arm
- Required to be working from branch office (non-remote)_

**INTRODUCTION**

Specialty Program Group Canada (SPGC), doing business under the trade names Cansure, Beacon, and i3 Underwriting, is a leading supplier of property and casualty insurance to commercial and personal exposures across Canada. We are known for our expertise and creativity in providing solutions to even the toughest submissions, and that contributes to the trusted brand experience that our partners have come to expect.

**Role Overview and Purpose**:
We are a fast-paced Insurance Managing General Agency that provides innovative underwriting solutions for our network of brokers across Canada. Our success is based on our leadership, integrity, innovation, and service.

We are seeking individuals to join the Cansure Customer Success Team (CST). In this team, you will be the face and voice of Cansure; acting as the first point of contact for our customers, being our brand ambassador, and air traffic controller.

**As a successful member of the CST, you are someone who**:

- loves to help others find solutions,
- is highly organized,
- is curious and wants to know the in’s and out’s of the organization,
- can communicate clearly and effectively,
- possesses a sense of urgency and accountability,
- can coordinate tasks and people to achieve a desired outcome,
- and possesses a professional demeanor, with a can-do attitude.

**Your responsibilities in this role will include**:

- Connecting customers with the right Cansure staff about issues received through our public-facing communications channels that need to be escalated
- Handling of incoming and outgoing mail/parcels
- Managing the company switchboard phone lines
- Office supplies management (inventory, track, and order as needed)
- General branch facility support as needed
- Directing the flow of new business submissions received and responding to remote team questions and clearance as needed

**Qualifications and Experience**:

- 1+ years experience in high paced customer service environment
- Excellent communication and interpersonal skills to deliver best in class service
- Proficient technology/computer skills

**Why Choose Specialty Program Group Canada?**

By joining SPGC, you’ll become part of a rapidly growing company focused on living our corporate values:

- Be Entrepreneurial
- Be Creative
- Promote Continuous Growth
- Practice Inclusiveness, Openness, and Equity
- Uphold Trust, Respect and Accountability
- Practice Passionate Balance and Have Fun
- Contribute to Community Stewardship

**As a member of our team, you’ll benefit from**:

- A dynamic, fast-paced work environment with boundless opportunities for professional growth
- Ongoing skills development with subsidies for tuition and professional accreditation
- The opportunity to take on challenging work and contribute your expertise, creativity and passion in meaningful ways
- Extended health & dental benefits and company matched RRSP contributions
- Competitive salary with potential for annual bonus

Please note that only those chosen for an interview will be contacted.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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