Customer Success Representative

5 days ago

Vancouver, Canada AllValue Full time

Company Overview

AllValue is a globally recognized commerce SaaS solution built by Youzan. We help Chinese entrepreneurs launch and grow branded online businesses with **storefront and operations tools**, **marketing solutions**, and **AI-powered features** designed around Chinese consumer behavior—enabling merchants to build highly customized online stores and improve business performance.

About the Role

We’re hiring a Customer Success Representative to support clients after they sign up. This role is a mix of **client onboarding/delivery** and **day-to-day support**—you’ll help clients get launched and stay successful using our **commerce, marketing, and AI tools**.

This is **not a sales role** (no cold calling). We value reliability, calm communication, and strong follow-through.

**Responsibilities**:

- Guide new clients through onboarding, setup, and first launch
- Support clients using our commerce + marketing + AI tools in daily operations
- Troubleshoot common setup or usage issues and coordinate with internal teams when needed
- Track tasks, follow up consistently, and document updates in our system
- Share practical, template-based recommendations to improve store experience and campaign execution

Minimum Qualifications (required)
- **1+ year** experience in a customer-facing role (support, onboarding, account support, operations, etc.)
- Familiar with **Shopify or similar SaaS tools** (eCommerce / website builders / marketing tools)
- Comfortable with basic technical setup and step-by-step troubleshooting
- Organized and dependable—strong follow-through and attention to detail
- Located in Metro Vancouver and able to work reliably (in-person/hybrid)

Preferred (Strong Plus)
- Basic graphic design skills (Canva / Figma / Photoshop)
- Website-building experience (Shopify store setup, landing pages, themes, apps)
- Bilingual: Mandarin/Cantonese + English

Schedule Expectations

Full-time. Flexible hours, with **occasional evenings/weekend availability** to support client launches or urgent issues when needed.

What We Offer
- Structured training, templates, and clear workflows
- Growth path within Customer Success / Account Management

Pay: $42,000.00-$66,000.00 per year

**Benefits**:

- Extended health care
- Flexible schedule
- Paid time off
- Work from home

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- Chinese (required)

**Location**:

- Vancouver, BC (preferred)

Work Location: Hybrid remote in Vancouver, BC

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