Customer Service Representative

1 day ago

North Bay, Canada Boart Longyear Full time

Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology.
We are looking for strong individuals who can promote and grow with the company once you learn our clients, products and services. Boart Longyear is hiring for a new Customer Service Representative. We are looking for recent college graduates or people with equivalent working experience in any related fields to come and learn all about the drilling and mining industry.

Your role will be to learn and support the sale of our globally manufactured products to our USA customer base. To ensure customer requirements are clearly understood and delivery commitments are met. From the preparation and processing of sales orders; to liaising with internal departments to provide technical support, this role is key to our continued business success.

**Minimum Qualifications**
- _Experience in the Customer Service, quote processes, order processing and tracking your orders as needed_
- _Experience/knowledge in Supply Chain activities, desirable_
- _Knowledge of and operational experience in distribution and warehousing a strong plus_
- _Experience in the mining industry is preferable but not required_
- _Good knowledge of MS Office Suite of tools with emphasis on MS Excel and Outlook_
- _Excellent Organizational skills and detail-oriented_
- _Excellent Oral and written communication skills_
- _Team orientated. Must be able to work in a team-driven environment and take additional responsibilities as required._
- _Proactive and self-driven_
- _Good problem solver and/or solutions focused_
- _Ability to handle conflict and multiple priorities_

**Responsibilities**
- _Prepare and manage Quotes, Sales Orders, invoices and other customer facing documents throughout their life cycle_
- _Support Customers located in the USA (ex: product availability and price; invoices, shipment date, claims, etc.)_
- _Manage a list of accounts._
- _Work closely with the Sales Manager located in Salt Lake City, UT_
- _Manage key operational reports and ascertain compliance with established key performance indicators_
- _Support Credit/Finance organization of the resolution of Sales Order credit/financial hold issues._
- _Maintain customers and sales records up-to-date in compliance with BLY record retention policy_
- _Process and manage Claims and Return of Material Authorization (RMA)_
- _Other duties as assigned_

**Compensation, Benefits and Perks**
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

- a strong compensation plan
- full medical benefits including dental and vision
- competitive 401K / pension program
- paid time off (PTO)
- employee recognition rewards program (BRAVO)
- employee discount program (Perks).

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