Employment Resource Advisor, South Surrey/white

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 30,000 clients per year at 50 accessible locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling and employment. A certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest ISOs (immigrant services organizations) and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

We are looking for a motivated **Employment Resource Advisor** to join our South Surrey/White Rock WorkBC team

**POSITION FUNCTION**:
The** Employment Resource Advisor** is primarily responsible for the operation of the WorkBC Resource Room and assisting clients with their job search process, maintaining the job board, and providing resources resulting in improved employability and successful job attachment outcomes. This position also provides back-up to the Employment Skills Facilitators, as well as additional administrative support to WorkBC Centre staff.

**MINIMUM QUALIFICATIONS**:

- Post-secondary certificate, diploma, or degree in adult education, counselling, psychology, social work, human services, or ESL studies.
- Demonstrated experience providing customer service resolving issues both in person and in a virtual service delivery environment.
- Experience working with individuals with complex barriers and a broad range of cultural backgrounds.
- Current and satisfactory Criminal Record Check required.

**DESIRED SKILLS AND QUALIFICATIONS**:

- Knowledge of the local labour market, community resources, and government programs.
- Knowledge of job search techniques, career development, and issues relating to unemployment.
- Team player with the ability to work effectively with all types of people.
- Good interpersonal skills coupled with strong verbal communication skills.
- Excellent administrative and organizational skills; ability to prioritize.
- Strong digital literacy skills in Microsoft Office software such as Word, Excel, Outlook, PowerPoint, and Teams.
- Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making.
- Sound knowledge of the Employment Insurance Act, BC Employment and Assistance program and WorkBC Employment Program policies.

**BONUS SKILLS/CERTIFICATIONS**:

- Career Development Practitioner certification.
- Proficiency in a second language.
- Facilitation experience.
- Integrated Case Management system (ICM) knowledge will be considered an asset.

**DUTIES OR RESPONSIBILITIES**:

- Support the determination of client eligibility for self-service or case management services.
- Assist client to register for services through the Online Employment Services (OES) portal.
- Ensure that clients are aware of all available services and supports related to achieving job attachment outcome.
- Access employment and community related information resources and supports, as well as government programs or benefits, clients may benefit from.
- Develop and keep an updated directory of local up-to-date community-based services as well as information from community service organizations that may be useful to clients.
- Work with centre staff to ensure that relevant Labour Marke