Automotive Service Advisor

2 weeks ago

Surrey, Canada Napa Auto Care - Vancouver Auto Haus Full time

**Now Hiring: Full-Time Service Advisor**

**Location**: Vancouver Auto Haus - NAPA AutoCare

2780 King George Blvd, Surrey, BC (South Surrey / White Rock)

**Join Our Team**

Vancouver Auto Haus - a trusted **NAPA AutoCare facility** in South Surrey / White Rock - is growing We’re looking for a **full-time Service Advisor** who is ready to take the next step in their automotive career.

If you're confident, customer-focused, organized, and love turning leads into loyal customers — **we want to hear from you.**

**Position Details**
- **Full-time | 40 hours/week**:

- **Hourly base pay** + **commission on closed jobs**:

- Paid Biweekly

**What You'll Be Doing**
- Answering inbound leads via **phone, Instagram, and Google**:

- Writing clear, professional **repair estimates**:

- Communicating with customers on service recommendations
- **Closing repair orders** and coordinating with technicians
- Working both **independently** and as part of a small, high-performing team
- Managing workflow, customer expectations, and timely follow-ups

**You’re a Good Fit If You Have**:

- Automotive service or sales experience
- Strong communication and organizational skills
- The ability to work independently and think on your feet
- Comfortable using basic shop software & social media messaging
- A customer-first mindset and a desire to grow with a growing company

**Why Work With Us?**
- Supportive, team-driven environment
- Stable hours and opportunity for commission-based income
- Opportunity to grow with a reputable local shop
- Work alongside experienced technicians and owners who care about quality

**Vancouver Auto Haus** is proudly locally owned and operated — and we’re looking for someone who wants to be part of a shop that’s doing things differently.

Pay: From $20.10 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Describe your experience handling customer inquiries across multiple platforms (phone, social media, Google leads). How do you prioritize them?
- Can you walk us through how you would write and present a repair estimate to a customer who's unsure whether to proceed?
- How do you manage your time and workflow when you're the only person at the front counter?

Work Location: In person

Application deadline: 2025-08-15
Expected start date: 2025-08-18

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