Bilingual Customer Service Representative

3 days ago

Etobicoke, Canada Now Prepay Full time

**Overall Objective**:
**Key Responsibilities**:

- Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
- Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
- Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
- Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
- Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
- Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
- Conduct checks verifications requested by third parties
- Perform other duties as assigned.
- Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
- Continually preserve the confidentiality and security of customer data and information.
- Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.

**Qualifications & Experience**:

- Bilingual (English/French/Spanish)
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- 1-2 years of Customer Service or Call Center experience preferred
- Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Able to adapt to changing environments
- Able to learn quickly with little direction
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**Working Environment**:

- Travel may be required - from time to time, we may offer training in our various offices
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Flexibility to working various shifts including evenings and weekends
- Required to work holidays excluding Christmas Day
- Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
- This is a hybrid role, must be available to come into the closest office at least 2-3 times a month

**Job Type**: Permanent

Pay: $19.00-$20.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Etobicoke, ON M8Z 1K2

  • Bilingual Customer Service Representative

    1 week ago

    Etobicoke, Canada Freshstone Brands Inc. Full time

    **Bilingual Customer Service Representative** **Company Overview**: One of Toronto’s exciting Food manufacturing companies is expanding and is currently seeking a _**Bilingual Customer Service Representative**_ to join our Customer Care Team team! Freshstone Brands Inc. (“FBI”) is a premier manufacturer of high-quality prepared food products that...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Ahearn & Soper Full time

    Located in Toronto, a 100+ year old High Tech company that provides technology and software solutions to the supply chain industry has an opening for the following full time position: **Customer Service Representative - Bilingual (French/English)** **General Duties and Responsibilities**: - Processing sales orders - Communicating with customers and...

  • Bilingual Customer Service Representative

    1 week ago

    Etobicoke, Canada Positive Fulfillment Services Ltd. Full time

    **Basic Function**: As the Bilingual Customer Service Representative, your main focus will be to provide excellent customer service to customers that contact us regarding the various programs we manage for our clients, as well as making outbound calls to customers, data entry and general customer program servicing. **Responsibilities**: - Respond to and...

  • Customer Service Representative

    21 hours ago

    Etobicoke, Canada CGG vinyl specialties Full time

    **Job Overview** We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and promote our products and services through...

  • Customer Service Representative

    2 weeks ago

    Etobicoke, Ontario, Canada Uline Full time

    Customer Service Representative - Bilingual(English / French)Pay from $35 to $40 per hour with significant growth and earning potentialToronto Branch3333 James Snow Parkway, Milton, ON L9T 8L1Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary service our customers...

  • Bilingual Sales and Customer Service

    2 weeks ago

    Etobicoke, Canada Desjardins Insurance Full time

    **Job Title**: Bilingual Sales and Customer Service - Chinese/English **Location**: Etobicoke, ON **Shift**:Full Time **About the Company**: We are an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest...

  • Bilingual Customer Service Representative

    2 weeks ago

    Etobicoke, Canada ServiceOntario Full time

    **Location**: Etobicoke, ON **Pay**: $20.00 per hour **Schedule**: - Monday: 9:00 AM - 5:00 PM - Wednesday: 9:00 AM - 5:00 PM - Thursday: 12:00 PM - 7:00 PM - Minimum 21.5 hours per week, with the option to pick up additional shifts **About the Role** We are seeking a **Bilingual (French & English) Customer Service Representative** to join our...

  • Customer Service Representative

    1 week ago

    Etobicoke, Canada Lactalis Canada Full time

    Job Title: Customer Service Representative Location: 25 Rakely Crt, Etobicoke ON M9C 5G2 About Us: Welcome to Lactalis Canada - where we take pride in being recognized as one of 2026 GTA's Top Employers! As well as one of Forbes Canada, Top Canadian Employer for 2026! Our journey revolves around enhancing the lives of Canadians through a rich variety of...

  • Customer Service Representative

    3 days ago

    Etobicoke, Canada The Garland Company Full time

    **CUSTOMER SERVICE AND LOGISTICS RERESENTATIVE** **Position/Title**:Garland Customer Service and Logistics Representative **Reports to**: Director of Operations **GENERAL SUMMARY OF POSITION**: The Customer Sales Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing,...

  • French Customer Service representative

    1 week ago

    Etobicoke, Ontario, Canada Not applicable1 Full time

    Title: Customer Service Representative IIIDuration: 06 Months contract (Temp to Hire)Location: Toronto, ON M9W 6K9Pay Rate: $26/Hr. on T4 (Without any benefits)Shift: 8am - 5pm (Mon - Fri)Shift Hours- 8am-5pmCan convert to FTEHybridInterviews will be Via TeamsThe Customer Support Specialist is responsible for managing customer orders, resolving billing...