Desktop Support

3 days ago

Montréal, Canada EHUB GLOBAL Full time

**Role: Desktop Support**

**Location: Montreal QC ( Onsite
- Hybrid)**

**JD**:
**Experience: 4 to 6 years**

A leading provider of platforms; digital innovation; artificial Intelligence and end-to-end IT services and solutions for Global 1000 companies. We are transforming corporations through deep domain expertise; knowledge-based ML platforms; as well as profound anthropological efforts to understand the end customer and design products and interactions that create delight. We are deeply committed to developing a comprehensive understanding of our client's problems and developing platforms to address them.
Description: To assist with projects involving user experience and desktop integration within the environment including documenting and remediating/escalating any issues encountered. Must be able to work both solo and with colleagues/groups.

**Required Skills**:

- Assist in the planning and execution of technology deployments
- Documenting processes and knowledge articles for other support teams
- Ability to create step by step instructions aimed at end users
- Ability to support users in a professional manner
- Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.)
- Basic understanding of the Active Directory and Group Management infrastructure
- Able to multitask and adapt in a fast-paced environment
- Must be organized, innovative and able to self-motivate
- Works well under pressure and meets tight deadlines with attention to detail
- Strategic and creative mindset

**Preferred Skills**:

- SharePoint
- MS Office, Expert in excel

**US: +1-214-525-7054**

**Job Types**: Fixed term contract, Freelance, Internship / Co-op

**Salary**: $25.00-$40.00 per hour

Expected hours: 40 per week

**Benefits**:

- Flexible schedule
- Relocation assistance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Retention bonus

Ability to commute/relocate:

- Montréal, QC H3C 3S4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop support: 10 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

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