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Desktop Support

2 weeks ago

Montréal, Canada Atlantis IT group Full time

**Role**:Desktop Support - French**

**Location**:montreal**

**Duration
- Long Term**

**Roles and Responsibility**

1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

2. Expertise on windows 7/ 10 administrations

3. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues

4. Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices)

5. Hands on Experience on MS Office upgrades / deployments

6. Working knowledge on Dell laptops/Desktops hardware issues

7. Troubleshooting of Office 2016 issues

8. Knowledge in troubleshooting VPN related issues

9. Mobile Device Management support

10. Experience on Windows Imaging process using SCCM

11. Experience on Data Migration tools and O365 One drive

12. Knowledge on windows server operating system, DNS and DHCP

13. Knowledge on Switches and Routers

14. Good communication skills and should be good in French

**Key responsibilities**

Include eliciting, analysing, documenting and validating business requirements, process flows, identifying system and process solution components, and producing functional specifications.

**Qualifications include**:
Experience in providing Desk side Support Knowledge of Windows Desktop OS Data Center, Network Operation Support Smart-hand support for Server, Network and End user computing Basic Knowledge of reporting/ITSM Tool Experience in supporting VIP users Excellent Communication.