Service Manager

2 weeks ago

Yorkton, Canada Kooler Group Full time

**Guaranteed Hours Looking for a Change?**

We are looking for a Service Manager with a background as Journeyman Plumber required immediately for position in Yorkton, SK. Overseeing technicians in the Plumbing, HVAC and Refrigeration trades. Completing repair, installation and commercial mechanical work. Established in 2017, Kooler Group offers both commercial and residential services in HVAC, Plumbing and Commercial Refrigeration.

**Why Kooler Group?**
- Group plan dental and health benefits
- Work vehicle supplied
- Sign on bonus
- Relocation bonus as per individual needs
- Appreciation: Paid birthday off / Staff Events
- Group RRSP matching
- Guaranteed hours

**Are You**:

- Driven and motivated to complete jobs professional, always looking for opportunities; driven to meet goals.
- Have strong leadership skills, essential for motivating the team and resolving conflicts.
- Able to quickly address and resolve complex issues, vital for maintaining service quality.
- Enjoy managing time lines and organizing technicians efficiently.
- Capable of overseeing a team of 10+
- Positive, optimistic attitude
- Looking to be challenged and persevere in high pressure situations

**Duties as Service Manager**
- Handle customer inquiries and complaints, ensuring high levels of customer satisfaction. This includes resolving issues promptly and professionally.
- Monitor financial performance and make adjustments as necessary.
- Working with management to increase the company’s sales. Develop sales strategies and help ensure that the company meets its sales goals.
- Overseeing the scheduling, dispatching, and assignment of jobs. Coordinate with technicians to ensure timely project completion.

**Duties as Journeyman Plumber**
- Diagnosing and repairing plumbing equipment or piping.
- Installation and maintenance of furnaces, boilers, water heaters, RO's and softener's. Both commercial and residential settings.
- Interpret blueprints and schematics to determine the layout of plumbing systems.
- Perform routine inspections and troubleshooting to identify issues within plumbing systems.
- Collaborate with professionals on integrated projects.
- Ensure all work is completed in accordance with local codes and regulations.
- Maintain a clean and organized work environment while adhering to safety protocols.
- Assist in heavy lifting tasks as required during installations or repairs.

**Must Possess**:

- Clean drivers abstract
- Fourth Year Certification
- Red Seal Endorsement
- General or Domestic Gas Ticket is an asset

Pay: $42.00-$56.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Relocation assistance
- RRSP match
- Tuition reimbursement

Application question(s):

- Do you have your gas license?

**Experience**:

- plumbing: 4 years (required)
- Management: 1 year (preferred)

Licence/Certification:

- Fourth Year Plumbing Certification? (required)

Work Location: In person

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