Technical Manager, North America

**Technical Manager**

Are You:

- A high-caliber, motivated, and diligent technical manager with a passion for cutting-edge mobile technologies and digitalization?
- Ready to advance your career with a pioneer and market leader in sustainable digital locking and access management systems?
- Always looking for better, more efficient ways to do things?

If so, iLOQ is looking for a digitally minded Technical Manager to join our team.

**About iLOQ**

iLOQ provides self-powered digital locking and mobile access management solutions that have revolutionized the locking industry by enabling battery-free and cable-free digital locking. Our technology offers high data security, unparalleled access control, and cost-efficient lifecycle management, delivering significant savings for customers in multi-residential, critical infrastructure, healthcare, education, commercial, and university sectors.

Founded in Finland in 2003, iLOQ has built a strong presence in more than 13 countries and is recognized as a market leader in sustainable digital locking and access-sharing solutions. Thanks to our multimillion-dollar investments in product innovation, R&D, and brand building, we are expanding rapidly in North America.

**About the Position - What You’ll Be Doing**

As a Technical Manager, you will play a key role in iLOQ’s rapid expansion across North America. Our disruptive technology is generating high demand, and you will be responsible for supporting our customers and sales force across multiple industry verticals, managing our complete portfolio of sustainable locking and access management systems, electromechanical locks, cylinders, and digital locking solutions.

This is a remote position, reporting directly to the Technical and Project Group Manager, with up to 15-20% annual travel expected.

**Key Responsibilities**:

- Provide product and software training for iLOQ’s U.S. and Canadian sales teams, onboard channel partners, and end-users/customers.
- Continuously develop and update training materials (content, documentation, processes, etc.) and ensure successful implementation through regular follow-ups with internal and external stakeholders.
- Manage and coordinate information sharing with iLOQ Technical Managers in other regions.
- Support product integration with end-user databases using APIs.
- Conduct market research to prioritize necessary software integrations in the multifamily housing, residential, and commercial sectors to ensure a smooth market entry.
- Serve as the main point of contact for IT-related matters, both internally and externally.
- Provide technical sales support, including quotations, contract and RFP management, and handling complex technical inquiries.
- Collaborate cross-functionally with teams across R&D, Product Management, Supply Chain, Sales, Marketing, and Services.
- Support channel partners, drive customer satisfaction, and help improve the Net Promoter Score (NPS).
- Stay up to date on industry trends, competitor products, emerging technologies, and new product developments.
- Uphold iLOQ’s core values and commitment to innovation.

**What We Expect from You**

**Work Experience, Education, & Skills**:

- Minimum 5 years of relevant professional experience, with at least 3 years in a technical training role within a similar product sector (EAC, AI, door entry, locks, access control, smart locks, etc.).
- Technical degree preferred but not required.
- Strong project management skills with experience working across divisions and internationally, including with outsourced integration engineering firms.
- Robust understanding of modern mobile technologies, digitalization trends, and electromechanical digital solutions.
- Extensive IT expertise, especially in APIs.
- Preferred experience in product management, R&D, or sales.
- Multichannel sales experience serving diverse customer and industry types is a plus.
- Proficiency in MS Office, especially PowerPoint.
- Exceptional customer service and communication skills (both verbal and written).
- A structured mindset with strong attention to detail.
- A positive attitude with the ability to work effectively across multiple departments and global offices.
- Analytical skills with an affinity for complex problem-solving and time management.
- Self-sufficient, organized, and pragmatic—you take initiative and get things done.

**What We Offer**
- Competitive compensation with excellent healthcare benefits and a 401(k) plan.
- The opportunity to work with state-of-the-art technology and sustainable products.
- A creative, innovative, and collaborative work environment where individual contributions make a real impact.
- Opportunities for personal and professional growth in an international company with deep Scandinavian roots and values.

**Function**
- Sales

**Role**
- Technical Manager

**Locations**
- Greater Toronto Area, ON, Greater New York Area

**Remote status**
- Fully Remote

**Employment type**
- Full-time

**Your preferred