Dispatch Coordinator

Dogwood Ltd. is looking for a **Dispatch Coordinator **to join our team in Surrey, BC to coordinate and dispatch our subcontractors.

We work on commercial renovations, tenant improvements and facility maintenance for renowned businesses who trust in the quality of our work.

The Dispatch Coordinator performs a variety of dispatching and administrative tasks. The person in this position is responsible for coordinating subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment. If you are highly customer-oriented and have an understanding of the trades or construction industry, we would love to hear from you.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Benefits (extended health, dental, vision, life insurance, disability insurance, travel medical insurance, employee-assistance program)**:

- **Paid personal days in addition to vacation time and sick time**:

- **Hybrid work-from-home option after probationary period**:

- **RRSP matching**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Performing a variety of administrative and dispatch functions.
- Assisting the team with scheduling and coordinating the workflow of our subcontractors.
- Sourcing new subcontractors and vendors and adding them to Salesforce.
- Gathering quotes from various types of subcontractors.
- Supporting the preparation of quotes.
- Updating subcontractor and vendor spreadsheets.
- Following up on the WCB insurance for subcontractors.
- Following up on contracts and their submission.
- Reviewing WIP (work in progress) and requesting weekly paperwork from subcontractors.
- Creating work orders in internal system.
- Coordinating and communicating effectively with team members and other branches.
- Responsible for creating new client accounts in Salesforce.
- Responsible for communicating all relevant information between clients and subcontractors.
- Sending completion details to customers on a daily basis through their requested portals.
- Supporting the tracking of service work and ordering materials and supplies for small to medium size projects.
- Shared responsibility for emergency after-hour calls as per the established rotation schedule.
- Assisting in calculating time and materials on work orders and preparing for invoicing.

**QUALIFICATIONS / REQUIREMENTS**:
**Required Experience**:

- 5 years of experience as a service dispatcher in the construction or trades industry
- 2 years of administrative experience
- Some supervisory experience

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office (Excel, Word, Outlook)
- Knowledge of Salesforce an asset
- Strong organizational skills
- Resourceful
- Strong interpersonal skills and a level of professional assertiveness with the ability to establish and maintain effective working relationships
- Strong communication skills - written and verbal
- Ability to prioritize tasks and to solve problems effectively

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you live in the Lower Mainland, BC?

**Experience**:

- dispatching: 5 years (required)
- administrative: 2 years (required)

**Language**:

- English fluently (required)

Work Location: One location