Relationship Manager, Commercial Banking

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

About the role

The jobholder is expected to acquire, retain and expand relationships with customers we want to bank within Business Banking profitably, by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept.

The jobholder’s portfolio will consist of both domestic and international relationships with revenues between $5m and $50m. The role will involve managing all aspects of the relationship including the inherent credit and operational risks. The jobholder will be responsible for establishing a strong, visible profile within the business area and focusing on the delivery of the Bank’s capabilities within Business Banking.

**Responsibilities**:

- Put customers first in all that we do and develop/increase connectivity
- Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
- Optimize the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement.
- Be an ambassador for HSBC and develop the bank’s profile in the local business community.
- Take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions.
- Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.
- Ensure fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
- Establish an effective dialogue/ working relationship with Risk Management teams in order to build a sustainable asset growth.
- Participate in internal and external business events, road shows and seminars as required by the business
- Enhance the Bank’s image in the marketplace to build key relationships with third parties, and in conjunction with management, establish strong relationships with HSBC customers/prospects and accountants/lawyers, Trade Advisors etc
- Ensure early identification of problem relationships and proper action to be taken on potential and existing problem accounts to protect HSBC interests
- Work as an integrated member of the Business Banking team.
- Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered all customers and proactively share knowledge, experiences and best practices with junior Relationship Managers.
- Live the Group Values.
- Act as an ambassador for the team and contribute fully to its development, effectiveness and success.
- Support new and existing colleagues promoting and contributing to an engagement culture.
- Coach and provide development support to other Relationship Managers and support officers, taking a genuine interest in their progression.
- Maintain excellent communication with Group colleagues to ensure a joined up approach to identifying and capturing cross border opportunities.
- Provide active feedback to seniors on process, operations, risks etc and make recommendation as to how these can be changed to secure the customer and the bank.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
- Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.
- Ensure credit and operational quality is not compromised in the pursuit of income
- Ensure operational losses and fraud are minimized
- Respond within agreed timelines to issues raised by audit and external regulators.
- Ensure timely and accurate maintenance of customer information, including Know Your Customer requirements in Group systems
- Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns