Business Relationship Manager

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location: 2755 Lougheed Highway, Poco Pl, PortCoquitlam

You will be responsible for the successful implementation of Small Business Banking acquisition strategies, and acquiring new-to-bank customers via central or self-generated leads.

The Retail Business Banking Relationship Manager will refer clients that they acquire to the best fit portfolio, and hold relationships with community, trade associations and professional bodies.

**Responsibilities**:

- Work with Product experts and other internal partners, and assist in the delivery of solutions, services and products that are appropriate to meet customer needs and improve customer engagement
- Ensure identification of early warning signs and problem relationships and take appropriate action to protect HSBC interests
- Complete needs analysis of customers within business reviews
- Identify business needs of customers and provide solutions for solving them
- Establish strong relationships with (prospective) customers and third parties (accountants, lawyers, trade advisors)
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
- Encourage and enable constructive cross-country and cross-business teamwork

Requirements
- 3-5 years of experience in Small Business/Commercial Banking field
- Proven ability, with a successful record of accomplishment in risk management, operational and regulatory, credit analysis and judgmental lending
- Knowledge of the Commercial Banking market both globally and locally, including a detailed knowledge of competitor propositions
- Honed analytical skills, with a strong emphasis on credit and operational risk
- Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues
- Ability to effectively plan and organize, with tenacity to drive through results
- Innovative with a flair for solving problems
- Identify opportunities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Wealth and Personal Banking, Commercial Banking and Private Wealth Services
- Bachelor's degree or equivalent experience

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.