Accommodations Front Desk Agent

2 weeks ago

Pincher Creek, Canada Castle Mountain Resort Full time

**Overview**:

- Castle Mountain Resort is seeking a friendly and detail-oriented Front Desk Agent to join our accommodations team. This full-time, seasonal position offers a unique opportunity to work in a dynamic mountain resort environment while gaining valuable experience in hospitality and guest services

**What We Offer You**:

- Full mountain ski/snowboard pass
- Full time employment 30-40hr/week, with some overtime opportunities during busy periods
- This is a full-time 30-40 hrs/week position with potential opportunities for exention
- $15.75/hour starting wage
- Several employee discounts around the resort

**Core Competencies**:

- Outgoing and Friendly and guest experience focused
- Community-Oriented
- Ability to Multitask and Prioritize
- Teamwork and Communication
- Critical Thinking, accountability and dependability

**Responsibilities**:

- Assisting with inventory management of cleaning and housekeeping supplies
- Ensuring all guest accommodations and resort facilities are cared for and inspected according to standards for the highest guest experience.
- Assisting with checking accommodations as well as hot tubs & other amenities prior to guest arrival to ensure everything is up to standard.
- Safe operation of a UTV within the base area to commute between rental units.
- Assisting with booking and management of reservations, handling deposits and payments, providing assistance with check-ins and check-outs.
- Becoming familiar with and strictly adhering to all company and department policies & protocol.
- Engaging in communications with the owners of rental properties & members of the community.
- Assisting with general administrative & organization tasks as needed.
- Providing directions and assistance to housekeeping staff.
- Being available on-call on occasions when the Housekeeping Supervisor is not on call, potentially once a week or more.
- Adhering strictly to rules regarding health and safety and being aware of and following all company-related practices.

**Qualifications**:

- Ability to work within a team environment and independently
- Previous Front desk, housekeeping and/or janitorial experience is an asset but not necessary (we can train)
- Previous experience with WebRez Pro booking engine is an asset but not a requirement

**Work Conditions**:

- Attention to detail and cleanliness
- Ability to accept direction & feedback
- Ability to work with mínimal supervision
- Passion for the Ski & Hospitality industries
- Available weekends, evenings, and holidays

**Eligibility Statement**:

- Must be legally entitled to work in Canada

**Equity Statement**:

- Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

**Important Instructions For Submitting An Application**:
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- Successful applicants will be contacted.

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