Student Support Assistant

Organizational Unit - University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 5 January 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1.0 - Salary Grade - $4,680.00 - $4,828.00 - Additional Posting Information: - N/A - Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. - Classification - PB9 - Hours of Work - Monday to Friday, 8:20 am - 4:20 pm - Start Date - 1/13/2025 - End Date - 11/28/2025 - Employee Group: - CUPE 951 - Term - # of Hires Needed - 1 - Category - Accounting/Accounts Payable - About this Opportunity Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success. **_*This position is eligible for a Hybrid Work Arrangement and a Modified Work Schedule*_** - Job Summary Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as to faculty and staff of the University. As part of the Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of service within a busy environment with tight deadlines driven primarily by Calendar deadlines. Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning University of Victoria policies and procedures pertaining to: undergraduate admissions, records, registration, transcripts, and grading. Student Support Assistants are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Support Services and the Office of the Registrar to ensure their needs are met. Student Support Assistants are highly knowledgeable about the University of Victoria and surrounding communities, and are experts at navigating the campus, our website and the structure and services of the university. Student Support Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion. - Job Requirements **Experience**: Must have a minimum of three (3) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience. Related work experience should include: - Experience with computerized Student Information Systems and database programs. - Experience with creating procedural and/or training documentation - Experience with assessing and troubleshooting issues and providing guidance on using web-based systems with students or clients over the phone; call centre experience considered an asset - Experience with inputting and manipulating complex data and handling detailed information with accuracy - Experience working directly with individuals in distress, including those impacted by crisis, trauma or critical incidents **Preference will be given to applicants with**: **Knowledge/Skills/Abilities**: - Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment. - Team focussed and student-centred, with a genuine interest in providing an outstanding student experience - Strong communication and interpersonal skills withthe ability to work effectively within a team environment, as well as with the larger UVic community and external agencies - Excellent analytical, problem solving, and organizational skills including attention to detail, time management, and ability to multi-task. - Ability to exercise initiative, judgement, and empathy to make informed decisions when dealing with students, which may involve emotional or stressful situations. - Ability to handle complex and sensitive interactions. - Experience in effectively maintaining the confidentiality of highly personal and sensitive information - Ability to move cartons of paper up to 20kg in weight **Specialized Knowledge/Education**: - Post-secondary diploma or certific