Administrative Assistant/customer Service

2 weeks ago

London, Canada SPIRITWEAR CANADA Full time

Spiritwear Canada produces custom branded apparel for businesses and schools throughout Canada. We are a leader in our industry and take great pride in the quality of work we do.

We are currently looking for an intelligent and hard working individual to assist with administration and to help provide exceptional customer service to our rapidly growing customer base.

**Qualifications and Skills**
- Organized with a great attention to detail
- Experience working in an office environment
- Exceptional telephone demeanour
- Personable with a positive attitude
- Excellent communication skills, both written and verbal
- Strong computer & Typing skills
- Experience working with CRM i.e. Salesforce, Nutshell, Pipedrive etc.
- Experience working with Google Office Suite
- Previous experience working with clothing/fashion a definite asset

As one of the initial point of contacts between new clients and the internal departments of our company, you have a keen eye for detail, excellent communication skills, and the ability to resolve issues in a multitude of settings. You are a quick learner in a fast paced environment and able to multitask while effectively managing priorities.

**Responsibilities and Duties**
- Maintaining existing customer relationships and developing new ones
- Assessing customer needs and acquiring required information
- Maintaining and updating customer and new opportunities in CRM
- Updating and Maintaining CRM Data
- Providing customers quotes and pricing
- Sourcing garments and supply availability for customer orders
- Act as liaison between customers and design team
- Creating work orders for production
- Purchasing required products from suppliers
- Processing credit card payments
- Setting up online Sales and Fundraising programs
- Assisting production team when needed

We offer a positive, professional work environment. If you are passionate about customer satisfaction, can play other positions on a team when needed, and are looking for a career opportunity, we want to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$47,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: One location

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