Coordinator, Ramp

3 days ago

Toronto, Canada Porter Airlines Inc. Full time

Reporting to the Hub Manager, YTZ, the Coordinator, Ramp & Customer Service Administration is the main point of contact for all ramp team members for administration and payroll while supporting the Customer Service Department’s administrative needs.

**DUTIES AND RESPONSIBILITIES**:

- Responsible for all payroll submissions, monitoring, adjustmentsLiaise with the payroll department to resolve any payroll discrepanciesTrack overtime and time bankProcess and track shift trades and dropsCoordinate leave/vacation requestsUpdate and monitor attendance tracker, including controllable and non-controllable infractionsReview attendance tracker on a monthly basis and determine if any action is required.Attendance follow up and scheduling of coaching sessions with supervisor and team memberPreparation of coaching and disciplinary letters for review by People and CultureTracking progress of employees on modified duties or WSIB claimsCoordinate the schedule for training with learning and development and backfill shifts with a view to managing costsReview schedule up to 72 hours in advance to ensure adequate resourcesSending out communication to team members about open shifts that require coverageMaintaining inventory of ramp and office suppliesDaily schedule creation with teams and assigning teamsAssist with the recruitment process for new team members, including interviewing and document processing
- Other duties as assigned

**BEHAVIOURAL COMPETENCIES**:

- **
Concern for Safety** - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork** - Working collaboratively with others to achieve organizational goals.
- **Customer Service** - Providing service excellence to internal and/or external customers (passengers).
- **Initiative**:

- Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focused** - Focusing efforts on achieving high-quality results consistent with the organization’s standards.
- **
Fostering Communication** - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**QUALIFICATIONS**:

- Knowledge and proficiency of Microsoft Office Outlook, Word, Excel, PowerPoint, etc. and telephone protocolDuties require professional verbal and written communication skills and the ability to type 50 wpmPositive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.Excellent oral and written communication skillsAbility to problem solve and make decisions to enhance organizational effectivenessAbility to undertake self-directed tasksExcellent time management skillsAttention to detail; the capacity to prioritize by assessing situations to determine urgency
- Mandatory COVID-19 Vaccination

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