Family Services Coordinator

**About the Organization**

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.

In 1983, the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House, and over the years, with an increase in demand for this essential service, construction of a new building was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC Children’s Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world, RMH BC will continue to grow and meet the needs of families across BC and Yukon.

Our team is the backbone of our organization—serving our families, supporting volunteers and donors, and spreading awareness every single day.

**About the Position**
- Organize and execute all daily administrative duties as required, in a timely manner.
- Support admissions, reservation requests and referrals of guest families.
- Book appointments for intake and maintain schedules.
- Guest screening and data collection, including ensuring all patient information is recorded accurately in guest family database.
- Ensure family intake and billing information is properly organized and filed.
- Support the Family Services Manager with billing and invoicing.
- Assist communication with guest families through the Virtual Front Desk app.
- Participate in team meetings to support day-to-day operations

**Job Specific Competencies and Skills**
- Alignment with the mission and values of Ronald McDonald House BC and Yukon
- Ability to represent the House with a polished, positive, and professional demeanor and attitude at all times.
- A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public.
- Well organized and able to develop and document systems to ensure operational efficiency.
- Ability to think creatively and problem solve with a customer service focus.
- Ability to remain calm under pressure.
- Excellent written and verbal communication skills.
- Ability to work a flexible schedule that includes evenings and weekends, to best meet the needs of the organization.

**Experience and Educational Requirements**
- Degree or diploma in relevant field or equivalent of lived experience.
- 2+ years’ experience in hospitality, medical office, or administrative field
- Experience with billing and invoicing an asset.
- Versatility and high proficiency with MS Office Suite and other software/technology.
- Level 1 First Aid and CPR Certification
- Familiarity with property management/accommodation software an asset

**What you can expect**
- Competitive wage of $23.00 per hour
- Regular full-time employees start with a minimum of 3-weeks paid vacation, with additional time awarded to long-term employees.
- Your birthday off to celebrate your way.
- Group benefits plan including health, dental, vision and long term disability.
- Group retirement savings plan and employer match after one-year of employment
- Health and wellness spending account and telehealth program
- Employee and family assistance program
- On-site fitness center
- Access to RMH-U and LinkedIn Learning

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please note, we will be screening resumes until